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Uninstall the driver, remove any trace of the install from the system (as much as is possible). Whent his gets messed up it's really hard to get working on that machine again under XP. Aquire the printer through add printer and detect not the software on the CD, install the driver
using the inf file on the Cd. Now reinstall the printer software using USB or serial as an option, when prompted select custom install and no driver. If you have it setup on another machine this also works, but acquire the printer through network neighborhood instead of using add/remove programs.
You need to use the grey cd to install the software onto your Mac if you have not already done so. If you don't have the Mac CD you can download the installation software and all drivers from HP here (select your operating system first).
If you have installed it aready, try uninstalling and then reinstalling using the HP website to obtain the updated drivers etc. rather than your CD.
Once you have uninstalled the software, disconnect your printer and then restart your computer. Do not re-connect your printer until you have reinstalled the software.
To verify that the software has installed properly, look for the HP Solution Centre on your desktop, double click on the icon and check that both "scan picture" and |"scan document" are showing.
Hope that helps!
Many issues are caused when the HP Photosmart is connected to computer using a USB cable before the HP Photosmart software is installed on the computer. IF you connected the HP Photo smart to your computer before the software installation screen prompts you to do so, you must follow these steps.
Troubleshooting common setup issues :
1) Discoonect the USB cable from the computer.
2) Uninstall the software (if you have already installed it.)
3) Restart you computer.
4) Turn off the HP Photosmartm wait one minute then turn it on.
5) Reinstall the HP Photosmart software.
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and reinstall the software. Do not simply delete the Hp Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.
To uninstall from a Window computer and then reinstall
1) On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2) Double-click Add/Remove Programs (or click Uninstall a program).
3) Select HP Photosmart Driver Software, and then click Change/ Remove.
Follow the onscreen instructions.
4) Disconnect the HP Photosmart from your computer.
5) Restart your computer.
Note : It is important to that you disconnect the HP Photosmart before restaring your computer. Do not connect the HP Photosmart to your computer untill after you have reinstalled the software.
6) Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program,
7) Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.
I'll assume that you actually have an HP printer (or scanner) attached to this unit.
Uninstall the HP drivers and software which came with your HP printer (or HP scanner) and reinstall it from the driver discs (reinstalling the HP software over the existing installation may take care of it also). If you don't have the discs that came with your HP equipment please post what model you have and I will track down a link for you to download the necessary stuff for reinstall.
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Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
If your printer connects to your PC with a USB cable, there is a specific sequence. Some setup programs want the USB cable connected after the driver is installed, others want it connected first. Try reinstalling the driver and pay close attention to the setup instructions.
Try disconnecting the printer and reinstalling the CD software program. After reinstalling the printer program, connect to the USB port and reboot the computer and see if it works. May not work, but worth a try. Bud
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Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly. Hope this helps. Bud
1)right
click the my computer icon 2)click
properties and then click hardware n go to device manager. 3)uninstall
all usb ports and then scan for hardware changes 4)ur pc will detect your printer and ask for
printer drivers 5)re
load drivers and your pc will communicate with your printer 6)for
reloding install the cd follow the instructions on the screen and click next 7)restart
when the printer is loded.connect the wires and cords properly.
Drivers, Software, lost C.D....come this way!
If you have lost you cd or don't know how to install your printer then all you
need to do is download the drivers and software from the manufactures website
that suits your operating system and printer.
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