unplug the USB link from the printer. At that point expel the ink cartridges and when the Insert Cartridges message is shown, unplug the printer power and sit tight for several minutes then connect the force back to. After catalyst connect the cartridges back to and afterward let the printer align and after that interface the USB link again and after that attempt a duplicate test.
Next unplug the force rope from the printer and hold up 1 minute then press and hold down the # and 3 catches and connect to the force string to the printer in the meantime. At that point discharge the catches and afterward when startup finishes attempt a duplicate test once more.
in the event that your settings were still in the printer then the reset did not take. It would be ideal if you attempt the reset once more, and this time hold down the # and 3 catches before discharging.
On the off chance that you not getting appropriately then call at 1-888-924-2961 toll free number for hp printer technical support.