Message says, cartridge errow # refer to ducumentation to trouble shoot. What can i do? Thanks

The issue could occur if the cartridge or carriage contacts needs to be cleaned.

To resolve the issue, I request you to perform the below steps:

Solution Summary:
===============
Step 1: Connect the printer directly to the wall Outlet
Step 2: Remove both the cartridges.
Step 3: Clean the cartridges and carriage contacts
Step 4: Insert both the cartridges.
Step 5: Semi-full reset.
Step 6: Try with Old/New cartridge.


Solution :
===========
Step 1: Connect the printer directly to the wall Outlet

I request you to remove the power cord from the power surge and connect the All-in-One directly to wal outlet.

Step 2: Remove both the cartridges and clean.

I request you to remove the cartridges from the unit and to do that I request you to make sure you performed the steps given in the below weblink:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428054&cc=us&lc=en&dlc=en&product=441125

NOTE: Once you click on the URL the document should open. However, if it indicates as invalid please copy the entire URL starting from " http " to "441125" and paste in the address bar of internet explorer and then press enter.

For more information go through below weblink.

Step 3: Clean the cartridges and carriage contacts

To clean the cartridge contacts, please follow the steps provided in below web link :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00058182

NOTE:- Copy the complete URL starting from "http" till "c00058182" and paste it onto the address box of your browser, and then press Enter

Step 4: Power cycle the Unit.

Follow the steps below to power cycle your all-in-one:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB.
2. Wait 30 seconds.
3. Plug in the power cable only.
4. Repeat steps 1-3 two more times.
5. On the third time after plugging the unit into power, reconnect the cable from the all-in-one to your computer.
6. Now check the functionality.

Step 5: Insert both the cartridges.

Now I request you to reinsert the cartridges by performing the steps given in the weblink in step 2 and also align the cartridges.

If the issue still persists then I request you to reset the unit.

Step 6: Semi-full reset.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Step 7: Try with Old/New cartridge.

If the issue still persists then I request you to try with a spare cartridge and check the functionality. If with a spare cartridge issue resolves then the issue is due to defective cartridges. If with the spare cartridge issue still persists then I regret to inform you that the issue is due to defective All-in-One and needs to be replaced.

Hope this Helps….

Thanks and Regards

Mujahid498