I just purchased a hp G4010 scanner and it will not scan. It states unable to communicate with hp scanning software,also HPQSAVW has stopped working. I am using a new studio one Dell with vista

PDF is the format in which your scanned document will be saved at. In some cases you have options to save either as PDF, Jpeg depending on your scanner and the scanning software. Hope this helps!

The ArcSoft PhotoImaging suite is just to process and scan images, but the printer hardware itself needs hardware drivers, which contain coded instructions to communicate with your CPU.
This is the HP scanning software.
Printer/Scanner hardware should have a driver setup disk that came with it.
If you have this disk:
shut down PC
unplug printer
boot PC
uninstall the current version, if in start>control panel>programs
restart PC
install driver from disk or downloaded driver file for your model.
Regards, Clive.

Make sure that the driver for your printer has been installed. There is a CD that comes with this scanner. Make sure to use that and install all necessary software.

Hi ,
You need to download and install the appropriate driver for your OS from here :
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=ca&prodNameId=3236365&taskId=135&prodTypeId=15179&prodSeriesId=3236364&lc=en&lang=en&cc=ca&submit=GO
Best regards .

Go to the Device manager and delete ( not only uninstall ) driver for G4010 .
Now unplug unit . Go to Controm Pannel \ programs and delete the software . You can also and preferably use a cleaning tool such as Revo Uninstaller .
Reboot but do not connect scanner yet . Reinstall software driver .
Reboot and wait for OS to be settled .
Connect your scanner and wait for confirmation of successfull operation It should work now , presuming you haven't changed your OS since before .
Regards .

This error occurs because the HP scanner can not communicate with your computer and thus won't scan. In most cases this is simply because you don't have all of the necessary drivers installed.

1. Insert the software CD into your CD ROM drive. The software installer should automatically start
2. Install the software and restart your computer when prompted
3. Try to Scan using the Scan To or Start Scan buttons on your printer

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

This happened to me a couple times with the HP Series all in one and stand alone scanners. Goto Walmart and buy a USB hub that has a dedicated power supply. For some reason HP is notorious for this problem.

If you need further help, reach me via phone at https://www.6ya.com/expert/hugo_f827544e52871d36

my g4010 scanner is not scanning to scale despite using different configuration settings.

HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here first...PrinterFixer.net

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.