Question about Dell 942 All-In-One InkJet Printer

1 Answer

Poor printer copies

My black copies have a white line running thru the words about every 6 lines. My colored photos also have lines in them. I followed the instructions on cleaning the heads. I just put new Dell ink in, but it hasn't helped.

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  • Anonymous Dec 17, 2007

    I have the exact problem. I have cleaned the heads, done alignments, replaced cartridges, shaken it (as suggested by one website !) sanded the rollers in case it was a feeder problem. Nothing has worked for me. Have you found a solution yet?? Thanks, Jadee

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  • 45 Answers

Hi Jeru (and Guest with the same problem),

When I take into account the effort you've taken to ensure that your printer's consumable hardware is not at fault, I think it is safe to say that the problem lies in corrupt communication between your PC's operating system and your printer.

Since correct communication between a PC and a device is the function of the device's driver, and seeing as to how a driver may become corrupt over time by normal operations performed on a PC (like installing and uninstalling other software, drivers and services) I suggest you

1.) download the latest driver for your printer at
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A942&os=WW1&osl=en&catid=&impid=
2.) uninstall your printer and
3.) reinstall it using this driver.

If this doesn't solve your printer's output problem, it would seem that a non-consumable component of your printer is malfunctioning and a swap under warranty or purchase of a new printer must be considered.

Hope you find these worthy guidelines to solving your printers' printing problems and thanks for using the FixYa service
Kind regards

Posted on Feb 16, 2008

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Posted on Jan 02, 2017

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