Hello
The following may be the reasons for the non detection of your extra memory.
These steps will hopefully solve your problem.
Thank you.
Check that you have used the corect memory. Often you MUST remove the original to install matched memory cards when upsizing, rather than just adding a card. Also there may be incompatibilities of some memory and your machine.
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How much did you install and what kind? It is possible you installed the wrong type.
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