If you're looking for an owner's manual, it's available at
http://www.aerusvacuums.com/support/manuals/index.cfm
Just go to "Older Models" near bottom of page and scroll to "Floor Pro Encore". Then click "download". This will download the manual to your "download" folder.
If you're trying to find a service manual, they're only available to franchise owners and service personnel of Aerus.
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