I have a natural gas fireplace that worked just fine when installed last month .Now remote lights pilot ,but very very small flame with no adjustability .
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Easy turn the gas cylinder close then its off,Or you could have a faulty control valve or thermo couple .Thermo couple is the small device looks like a probe to detect heat this is normally directly in the small pilot flame.The pilot flame if not burning will not open the control valve for the other burners to come on.If the other burners come on but do not go of when turned off. then need to check control valve.
If it has a pilot light, (website says it does) I suspect its the thermocouple. These are easy to change yourself and cheap, you can buy a universal thermocouple and it will be cheaper than a Napolean one. The end of the thermocouple is a fat copper pin that sits poking into a small pilot flame. The heat of the flame on the copper tells the system that the gas is burning ok so it allows more gas through. But after a few years the copper end gets covered in black charring and this slightly insulates it from the heat, so it signals to turn off the gas.
I'm going to assume your fireplace has a pilot light.
Follow the little holes in the burner that lead to the pilot light.
Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.
Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.
Remove the burner and clean all holes ,typically at the end of the burner is a cheep sheet metal valve.This valve adjusts the air to gas mixture by rotating it to increase or decrease the combustible air intake.Air must be sucked into the burner as natural gas is injected into it, this makes for a clean flame,The flame should be blue with small yellow tips.If the flame is long and yellow and sooty increase the air intake on the burner valve.
The fireplace probably has a thermocoupler. It produces current when engulfed by the pilot light flame. The small current produced (you can check for output with a votmeter) is enought to allow the gas valve to open when you turn on the switch to start the flame. The solid metal tube may not be properly connecting with the flame - repostion the pilot light and make sure surrounding air flow does not distort the pilot light pattern too much. OR the surface of the device may be slightly oxidized - very gently sand or wire brush it. Again check for small voltage output. If no volts - REPLACE THERMOCOUPLER.
You may have a problem with the flame sensing capillary. It may need to be replaced, or it may need to be positioned into the pilot flame better, or you may need a new gas safety valve. Sometime there is an adjustment screw for the pilot which can make the flame bigger or smaller. If will be on the safety valve.
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