Question about Nostalgia Electrics Helman Group 60 Watts Stand Mixer

Open Question

Nostalgia Electrics - Retro Series - RVM-560 - 18-can refrigerated Vending Machine Problem is we purchased above at Christmas 2008 and it is no longer working We live near Vancouver BC and would like to know where we could get it repaired It was ordered through Thank you, Linda Chrystal This item is not listed in Category so I have just chosen one so that e-mail will go through

Posted by on


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

4 Answers

I have a Kitchenaid 550 watt 6 qt. stand mixer model #KB26GIXER. I tried to use it this morning and couldn't get the beater blade to lock in place. Isn't there supposed to be a spring and washer...

There is only one pin on the beater shaft to hold the beater in place.
There is no spring or washer on the shaft.

To Attach Flat Beater,Wire Whip, or Spiral Dough Hook, simply
1. Slip flat beater on beater shaft.

2. Turn beater to right, hooking beater over the pin on shaft.

Jun 25, 2011 | KitchenAid KP2671 Professional 6 Series...

1 Answer

I just got my mixer a few weeks ago for Christmas. I have made cookies twice. My problem is that the bottom of the bowl doesn't get scraped. The first time, I ended up putting more flour in the dough...

Put the flat beater on and mount the bowl to the machine. Now look for the screw next to where the beater mounts on the head- this is the adjusting screw. Turn it counterclockwise to lower the beater, just a quarter of a turn, and then check where it's running in the bowl. Repeat as necessary. If you need to raise the beater, just turn the screw the other way.


Jan 10, 2011 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Hello. I just purchased my Kitchen Aid Professional 550 HD last Sunday from Costco. I've used it four times and tonight we noticed that the two thin rings (one black) just above the beater shaft are out...

What I think you are describing is the snap ring (black) which you cannot move and the washer controlling the up thrust of the mixer. The black snap ring is usually a tight fit into the groove on the shaft and shouldn't move. The washer right above it is required to be there enabling the mixer to used with a spiral dough hook. The spiral dough hooks cause upwards pressure on the gear train that does not exist using a c-type dough hook. I think you mixer is fine............leave it alone, that's the way it was designed.

Dec 31, 2010 | KitchenAid KP2671 Professional 6 Series...

1 Answer

Hello. My Kitchenaid Professional 6 qt. mixer overheated and won't turn itself back on. I'm pretty handy mechanically as is my husband. I don't have time or money to ship back to the factory as I need to...

They have a fuse in series with that motor that probably opened up. Problem is it's a soldered in device. Take the motor apart and check the fuse with an ohmmeter. Sometimes they tuck these fuses inside the motor windings and you have to take it apart a little bit. Check the power "on" switch as well. This is a special fuse that you can get at an appliance parts store. Could be the motor as well but you want to start with the cheapest and easiest first.

Dec 05, 2010 | KitchenAid KP2671 Professional 6 Series...

1 Answer

My brand new mixer automatically just turn off. it worked fine at first but now it doesnt. wats wrong?

Hi and welcome to FixYa, I am Kelly. I hate to say leave it alone and make sure you have it serviced by a factory authorized service center but that is exactly what you must do. Otherwise you will void the warranty. This unit comes witha 1 year hassle free replacement warranty. This is their warranty statement:

"KitchenAid is so confident about the quality of our products that if your appliance should fail within the first year of ownership, we will deliver an identical or comparable replacement to your door free of charge. We will also arrange to have your failed appliance returned to us. Your replacement is covered by our one-year full warranty as well. KitchenAid offers this Hassle-Free Replacement Policy to the purchaser for one full year from the date of purchase. We may require a dated receipt to verify the purchase date"

Where Can I Get Help with my Mixer? KitchenAid customer service is always very helpful and you can call them at 1-800-541-6390, Monday - Friday, 8 a.m. - 8 p.m. EST, Saturday 10 a.m. - 5 p.m. EST, for anything about your Artisan series stand mixer (or any other KitchenAid appliances you may have) They will help you with questions on how to use and care for it, what to do if you encounter problems and even recipes.

Call them during the hours listed above and they will handle the warranty details. Just make the call and do not do anything to the mixer. You really have no other alternative.

Thanks for choosing FixYa.

Nov 14, 2010 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

When I turn the mixer on the lowest speed, it is way too fast. How do I slow down the speed?

The speed on your KSM90 is controlled by three pieces: a Governor Assembly (35), a Control Plate Assembly (36), and a Phase Board Control (39/40 depending on the voltage of your machine). You just need to determine which one of those parts is bad and replace it. I have attached a schematic to this post so you can easily see where these parts are located within the machine. Once you locate the bad part you can either bring it to an authorized repair center (or you can bring it to them to fix it before you open it up) or you can purchase the items direct from us and we will be more than happy to send them to you.

Oct 29, 2010 | KitchenAid KSM90 Ultra Power Series Stand...

1 Answer

Mixer is stuck on top speed, whipped up marshmellows for 15 minutes

Referring to:

It may be a mechanical problem and it may be a problem with the small circuit board inside the machine. In order to inspect the mechanism, remove screw #23 and then remove the cover #24. Look for a spring item #4, which will be attached to the bottom of the control plate assembly, item #28. If it is not there then the plate will not return to the slow position.

Try moving the speed control knob abd watch the action of the speed control plate. It should move freely in and out. If not then check for binding and/or loose screws.

If all the above is OK then the problem is most likely the phase control board item #30. It can be purchased online for around $15 and is fairly easy to replace.

Apr 13, 2010 | KitchenAid KSM150PS Artisan Series Stand...

2 Answers

Unit will not cool

It's not meant to cool. It's just a drink mixer.

Sep 14, 2009 | Nostalgia Electrics Helman Group 60 Watts...

1 Answer

Kitchen aid mixer

It sounds like it is the Control Switch. call up KitchAid and tell them what happened. Seems to be a common problem with them.

Jan 15, 2008 | KitchenAid KSM150PS Artisan Series Stand...

Not finding what you are looking for?
Nostalgia Electrics Helman Group  60 Watts Stand Mixer Logo

Related Topics:

212 people viewed this question

Ask a Question

Usually answered in minutes!

Top Nostalgia Electrics Food Mixers Experts


Level 3 Expert

76109 Answers


Level 2 Expert

94 Answers


Level 3 Expert

102366 Answers

Are you a Nostalgia Electrics Food Mixer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides