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Anonymous Posted on Oct 01, 2014

The Drive no longer works when plugged into a laptop. Placed a DVD in the slot (non-tray) and now it will not come out. The release button does not work and there is no pinhole to poke with a paperc

It is a External USB Ultra Slim DVD+/- RS Slot Drive, Model DW514

1 Answer

fixya62589

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  • Expert 201 Answers
  • Posted on Dec 24, 2014
fixya62589
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Don't know this drive in particular, but here are some ideas.

Try holding down the release button for a reeeeally long time (120 seconds, maybe?)

See if you can get the pre-boot diagnostics to eject it:
1) Boot up the machine
2) At the Dell Logo, Press the 'P' key and 'F12' at the same time. This will give you power-up options.
3) Arrow down to Diagnostics and Press Enter.
4) Wait for about a 10 minute test to finish. You will be prompted to interact with the video color test, just Press 'Y' to confirm you are looking at colors.
5) When prompted with 'No problems have been found...' Press 'N' to not continue with the memory test. 'Booting Diagnostic Utility Partition' will appear.
6) Press any key on the keyboard to continue.
7) When prompted to choose an option, arrow to 'Test System' and Press the Spacebar. The 'Main Menu - Service Tag ' will appear.
8) Arrow to 'Custom Test' and Press Spacebar to select the option. The 'Customize' interface will appear.

At this point you have two options which may work for you:

9a) Double-Click on the 'Keyboard' test.
10a) when prompted with 'This test checks the keyboard...' Press OK to continue.
11a) Using the keys on the keyboard, starting with 'Esc', Press on the keyboard each highlighted key, until you finally get to the Finesse Eject button. Your disk will automatically eject!
12a) Press ESC twice to exit the test, and then Click on the 'X' to close the testing interfaces that appear. Ultimately, your system will reboot.
or
9b) Select CD/DVD test
10b) After getting to the part of the test that tells you to eject the CD, click "OK" to continue, just click "OK", it will do it 3 times.
11b) Then it will say "IT'S GOING TO TEST THE EJECT FEATURE OF THE DRIVE" that's when it will eject out.
12a) Press ESC twice to exit the test, and then Click on the 'X' to close the testing interfaces that appear. Ultimately, your system will reboot.

If none of that works, it's time to get physical.
1) Peek in the slot and see if you can see a release button inside. Here's a video that shows what to do if you can find a release button: https://www.youtube.com/watch?v=JvBBSbeVsnQ
(the video says the button will be 12 mm from the left side of the opening, but that is model-specific, I think).
2) Peek in the slot and see if you can see a metal tab holding the disk in.
a) If so, see if you can move it.
b) If not, try sticking a piece of cardboard with double-side tape to see if you can stick it to the disk and pull it out.

2 Related Answers

Anonymous

  • 406 Answers
  • Posted on Feb 25, 2008

SOURCE: Unrecognizable USB External Harddrive

dear jpaws check your computers device manager. ithink you need drivers please install a driver.

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Anonymous

  • 22 Answers
  • Posted on Jul 28, 2010

SOURCE: what is drive g ?

There may be a virus attack and i think it must be showing o bytes space as well. well the chances are 50 percent. but lets try....now you have to format the usb there is no other option and windows wont allow you to format.Download the software HP disk format from the link below.

Install and format the usb with hp disk format tool. the link is below:

http://www.mediafire.com/?c4yejtzywyz

And do let me know if that fixed your problem.

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Hi there,

Firstly if there is a dvd stuck inside the machine and it won't eject then try the following: Turn off the power at the plug socket and remove the plug then look on the underside of the machine. On some Philips dvd players there is a plain white label below where the dvd tray sits under this label is a slot which gains you access to the manual release. If there is a label and slot gently pierce the label using a small screwdriver and push the screwdriver gently in until it stops then move it from right to left. This action moves a lug sited under the drive unit, this lug is the manual release for the tray. You will then see the tray open and will be able to remove the disc, moving the lug back will close the tray.
But this problem on Philips dvd players and recorders is a fault with the dvd drive and is common on some Philips machines. The only way to cure it is to replace the dvd drive unit itself, the one positive is that Philips used their standard IDE or SATA internal dvd drives, the same as in desk top computers. However a replacement drive would have to be comparable to the exisisting unit to avoid further complications. Please take note as a safety warning this is a technical solution involving the opening of the machine exposing potentially live electrical parts and should only be under taken by a trained technician.

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Cd drive

1.If the keyboard has a CD/DVD Eject key, press it. The Eject key is usually placed by the volume knob and is marked by a triangle pointing up with a line underneath.
2.Double-click My Computer .
3.Right-click the icon for the CD, CDRW, or DVD drive that is stuck, and then click Eject.
4.If the CD or DVD drive door button is a long clear plastic bar on the front of the PC, press firmly on the right side of bar. Some models have a button on the front panel of the PC to the right of the hinged door. Press the button to eject the drive.
5.If the drive door button is part of the PC case and is covering the actual drive door, open the door that is part of the PC case and press the Eject button on the faceplate of the drive.
6.Restart the PC and press the Eject button on the front of the drive when the first screen appears (before Windows launches). If the drive door opens this way but does not open in Windows, another software program is taking control of the CD driver. Try shutting down or configuring any software programs that create discs or monitor the CD or DVD drive.
7. If the door still does not open, do the following:
1.Close all programs and shut down the PC.
2.Unplug the power cord from the power outlet.
3.Look for the small hole on the faceplate of the CD or DVD drive. This is the manual release. The location of the manual release hole will vary (see Figures below for possible locations).
NOTE: On some models it may be necessary to remove the front panel to expose the manual release hole. Check the documentation that came with your PC for information about removing the front panel.
a43f7ec.gif
NOTE: On some models the release hole and the drive activity LED look similar and are about the same size. Do not force the paperclip into the hole if it does not go in. Make sure that the hole is not actually the LED.
Figure 1: Possible location of manual release hole
Picture showing possible location of manual release hole
fc01587.gif
4.Straighten the paperclip and insert it into the manual release hole until resistance is felt.
5.Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
6.Remove the paper clip and gently pull out the drawer until the disc is accessible.
7.Remove the CD and turn on the PC.
8.If the tray still does not open, do the following steps to check the power cable for the drive. Work on a hard flat surface over a non-carpeted floor:
WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any edge of the computer's interior metal.
CAUTION: This product contains components that are easily damaged by ElectroStatic Discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (like a conductive foam pad), and wear an ESD wrist strap that is connected to a grounded surface (like the metal frame of the PC).
1.Turn off the PC.
2.Unplug all power cords from the back of the PC.
3.Press and release the Power button on the front of the computer.
4.Remove the side panel.
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5.locate the power cord that connects to the back of the CD or DVD tray that is having the problem.
16b393a.gif
6.Unplug the power cable and wait five seconds.
7. Find a different power cable that is not being used, plug the different power cable into the back of the drive, making sure that it fits firmly into the socket. If a different power cable is not available, replug the original power cable into the back of the drive, making sure that it fits firmly into the socket.
8.Replace the side panel and plug in the power cord.
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9.Turn on the PC and press the eject button on the front of the drive.
If the optical drive does not have the manual eject feature and the CD tray will not open by using the steps in this document or if a disc has shattered inside the drive, the CD, CDRW, DVD drive may need to be replaced.
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Hi I cannot get my d.v.d drive to open and close. What do I do?

  1. If the keyboard has a CD/DVD Eject key, press it. The Eject key is usually placed by the volume knob and is marked by a triangle pointing up with a line underneath.
  2. Double-click My Computer .
  3. Right-click the icon for the CD, CDRW, or DVD drive that is stuck, and then click Eject.
  4. If the CD or DVD drive door button is a long clear plastic bar on the front of the PC, press firmly on the right side of bar. Some models have a button on the front panel of the PC to the right of the hinged door. Press the button to eject the drive.
  5. If the drive door button is part of the PC case and is covering the actual drive door, open the door that is part of the PC case and press the Eject button on the faceplate of the drive.
  6. Restart the PC and press the Eject button on the front of the drive when the first screen appears (before Windows launches). If the drive door opens this way but does not open in Windows, another software program is taking control of the CD driver. Try shutting down or configuring any software programs that create discs or monitor the CD or DVD drive.
  7. If the door still does not open, do the following:
    1. Close all programs and shut down the PC.
    2. Unplug the power cord from the power outlet.
    3. Look for the small hole on the faceplate of the CD or DVD drive. This is the manual release. The location of the manual release hole will vary

5ee8abb.gif

  1. Straighten the paperclip and insert it into the manual release hole until resistance is felt.
  2. Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
  3. Remove the paper clip and gently pull out the drawer until the disc is accessible.
  4. Remove the CD and turn on the PC.
If the tray still does not open, do the following steps to check the power cable for the drive. Work on a hard flat surface over a non-carpeted floor:

  1. Turn off the PC.
  2. Unplug all power cords from the back of the PC.
  3. Press and release the Power button on the front of the computer.
  4. Remove the side panel.
e0ef68c.gif
  1. Unplug the power cable and wait five seconds.
  2. Find a different power cable that is not being used, plug the different power cable into the back of the drive, making sure that it fits firmly into the socket. If a different power cable is not available, replug the original power cable into the back of the drive, making sure that it fits firmly into the socket.
  3. Replace the side panel and plug in the power cord.

  1. Turn on the PC and press the eject button on the front of the drive.
If the optical drive does not have the manual eject feature and the CD tray will not open by using the steps in this document or if a disc has shattered inside the drive, the CD, CDRW, DVD drive may need to be replaced.

Thanks



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DISC WILL NOT EJECT

Don't know if this will work for you, but I unplugged the player then plugged it back in again whlie holding down the power button. The player did not power up until I released the power button and pressed it again. That did it.
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