It is a External USB Ultra Slim DVD+/- RS Slot Drive, Model DW514
Don't know this drive in particular, but here are some ideas.
Try holding down the release button for a reeeeally long time (120 seconds, maybe?)
See if you can get the pre-boot diagnostics to eject it:
1) Boot up the machine
2) At the Dell Logo, Press the 'P' key and 'F12' at the same time. This will give you power-up options.
3) Arrow down to Diagnostics and Press Enter.
4) Wait for about a 10 minute test to finish. You will be prompted to interact with the video color test, just Press 'Y' to confirm you are looking at colors.
5) When prompted with 'No problems have been found...' Press 'N' to not continue with the memory test. 'Booting Diagnostic Utility Partition' will appear.
6) Press any key on the keyboard to continue.
7) When prompted to choose an option, arrow to 'Test System' and Press the Spacebar. The 'Main Menu - Service Tag ' will appear.
8) Arrow to 'Custom Test' and Press Spacebar to select the option. The 'Customize' interface will appear.
At this point you have two options which may work for you:
9a) Double-Click on the 'Keyboard' test.
10a) when prompted with 'This test checks the keyboard...' Press OK to continue.
11a) Using the keys on the keyboard, starting with 'Esc', Press on the keyboard each highlighted key, until you finally get to the Finesse Eject button. Your disk will automatically eject!
12a) Press ESC twice to exit the test, and then Click on the 'X' to close the testing interfaces that appear. Ultimately, your system will reboot.
or
9b) Select CD/DVD test
10b) After getting to the part of the test that tells you to eject the CD, click "OK" to continue, just click "OK", it will do it 3 times.
11b) Then it will say "IT'S GOING TO TEST THE EJECT FEATURE OF THE DRIVE" that's when it will eject out.
12a) Press ESC twice to exit the test, and then Click on the 'X' to close the testing interfaces that appear. Ultimately, your system will reboot.
If none of that works, it's time to get physical.
1) Peek in the slot and see if you can see a release button inside. Here's a video that shows what to do if you can find a release button: https://www.youtube.com/watch?v=JvBBSbeVsnQ
(the video says the button will be 12 mm from the left side of the opening, but that is model-specific, I think).
2) Peek in the slot and see if you can see a metal tab holding the disk in.
a) If so, see if you can move it.
b) If not, try sticking a piece of cardboard with double-side tape to see if you can stick it to the disk and pull it out.
SOURCE: Unrecognizable USB External Harddrive
dear jpaws check your computers device manager. ithink you need drivers please install a driver.
SOURCE: what is drive g ?
There may be a virus attack and i think it must be showing o bytes space as well. well the chances are 50 percent. but lets try....now you have to format the usb there is no other option and windows wont allow you to format.Download the software HP disk format from the link below.
Install and format the usb with hp disk format tool. the link is below:
http://www.mediafire.com/?c4yejtzywyz
And do let me know if that fixed your problem.
778 views
Usually answered in minutes!
×