Hp 4215v gives cartridge error see prod details

Good day.
Please follow step number 5 on the link provided below: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00237038&tmp_track_link=ot_faqs/top_issues/en_us/c00237038/loc:1&lc=en&dlc=en&cc=us&product=351112

Have you downloaded any HP software lately, I did that and made my printer in to a doorstop! HP said tough????

Did you just replace a cartridge. Sounds like you used the wrong one.

heres the link for the manual http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf look on page 154 also this link for more info http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=988015

its safe enough to refill the printer cartidges .but get it done from some proper recycling firm.thnks for rating my pastc solution n giving me a chance to serve u agn.feel free to ask me any queries.

cartridge problem

cartridge cable problem

the cartridge is not properly installed

Go further into detail. Is it giving you a "check and remove" error, or just not printing? If it is simply not printing, try heating some water up, dampening a paper towel and wiping the print head(*the bottom of the cartridge where the ink comes out) and pressing on the paper towel to get a "foot print".
   If it is giving you an error, then you might have to update online. The check and remove error can sometimes be solved with online critical updates. If it is telling you cartridge has failed, then the circuits are bad, and you should contact HP. Their cartridges have warranties too

have one black and one color cartridge in my printer but it keeps giving me an error message: