Question about Philips GoGear SA3125/37 MP3 Player

2 Answers

Goes white when turned on

I have had my Mp3 (model is SA32xx gogear philips) for 5-6 months, my problem is that 2 week ago i decided to add a song to my mp3 but when i disconnected it from my laptop, my mp3 went bright white the automatically turned off, i tried to reset it, but everytime i try to switch it on it it shows Philips the turns completely white and then turns off . i tried to format it, but when i press the format button my Mp3 states do not disconnect and the laptop says that it cannot complete the process and when i try to open file ( double clicking the icon in my computer) it says device is not connected. This is not the first time it has happened, last time it froze when i was listening, i waited for like 3 weeks til the computer instructed me to format it when i connected, i thought i will be the same this time but nothing is working. Can you help me switch it back on or do i have to get a new one?... its a SA32xx gogear philips

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  • hellen_a_ndo Jun 22, 2009

    thanks for the reply.i let it to discharge and i connected it again, but when i connect it doesnt pop up i have to go to my computers to open it and it says "please insert a disk into removable device".... :(

  • asad_hashman
    asad_hashman May 23, 2012

    I would be thankful if u help me.......

  • asad_hashman
    asad_hashman May 23, 2012

    Same Problem with me... Did updating with Firmware worked...?

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Same Problem with me... Did updating with Firmware worked...?

Posted on May 23, 2012

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  • 220 Answers

Try turning it on and leaving that way until the battery is fully discharged.

After that, try connecting it again.

Good luck

Posted on Jun 21, 2009

  • Claudio Barata
    Claudio Barata Jun 22, 2009

    You only have 2 choices then, either try a firmware update or contact philips for a replacement

    Good luck


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Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

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Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

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3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

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