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Print quality Brother Intellifax 675 has 1 inch wide light gray vertical line when copying and on recipient's end. I have cleaned the scanner and plastic pressure bar with alcohol and lint free wipe. Line is still present. Any suggestions? Thank you, Ellen

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Sounds like the scanner led head. Try to look in under the scanner when doing a copy to see if it is fully lit, can be a pig to rplace, some brother parts are not too expensive but you will need an engineer to order it and fit it

Posted on Jun 11, 2009

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Brother Intellifax. When I make copies and send faxes there is a 2 inch black line on the side of the paper, but not when i receive faxes. Do I need a new drum? They run approximately 189.00 so any help...


It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.

Sep 22, 2010 | Brother IntelliFAX 4100 Laser Fax

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When faxing a paper and the recipient receives the fax, their copy has a wide black lines down the side....if we make a copy, it has wide black lines down the side....we have replaced the drummer we've...


FIRST I would check the scanner glass again you can test it by asking for a report to be printed..ie tx REPORT.. if this dowsnt have a line on it the problem is either the scanner glass or at worst the scanner unit it self.. I would double check the glass.. get a soft cloth and some glass cleaner on it and give the glass a good rub over. do you have the lines on incoming faxes .. if not the glass or scanner unit is the def area to be looking at, Luck A

Aug 27, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Line goes through page when fax is sent


Open up the document feeder and clean the small glass. If the line is more than 1/4 inch wide you have a bad scanner block.

May 13, 2010 | Brother IntelliFAX 2800 Laser Fax

2 Answers

Brother MFC-7820N Printer--vertical lines


You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.

Feb 25, 2010 | Brother MFC-7820N Printer

1 Answer

Print Quality Problem with Brother 2820 Fax


sounds like you are using generic drum and toner. try OEM (brother brand). you say copies are coming out completely gray. try printing an internal report from the control panel. if that is gray or received faxes are gray, then the problem is not in your scanner area, and i would wager you are using "generic" supplies.

hth,
razors

Apr 10, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

I get a dark line in the middle of the pages


Dust in the scanner, clean the scanner line inside the refill  compartment

Mar 06, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

Vertical lines


1st print a report, can you see the lines? Then either the drum is faulty or the laser scanner is. If the lines are not present when printing a report, make a copy and see then if the lines appear. If so, the scanner is faulty. Try cleaning the glass with glass cleaner. However, blank lines mean that bits are missing from the scanner itself and the scanner will need to be replaced.

Feb 27, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

I think it nees cleaning but how and what?


This can be two things drum or toner more likely needs new drum, nothing to clean really except slidy blue tab on drum that slides up and down it cleans carona, fix for "vertical white lines"

Nov 19, 2007 | Brother IntelliFAX 2800 Laser Fax

4 Answers

Print Problem - vertical lines


If the problem only occurs when using the document feeder, the problem is not usually caused by the drum. When using the document feeder, try to notice where the scanner (the light assembly under your scan glass)stops just before the paper is being fed. Some multifunction machines have a small piece of glass that is separate from the large scan glass and the scanner assembly stays parked underneith it as the original is being fed over it. Most likely there is something on the glass where the scanner parks as originals are being fed thru the feeder. When putting your original on the large scan glass to copy, the mark on the glass will only show as a spot, but will show as a vertical line thru the whole copy when using the feeder.

Feb 23, 2007 | Brother MFC-7820N Laser Printer

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