Question about GE Monogram ZE2160SF Convection / Microwave Oven

1 Answer

I'm having problems with my GE Monogram built in Microwave convection oven combination. When trying to use the microwave feature, the main panel will pop and power off. I can reset the circuit breaker and try to use again, and sometimes it will work, but will not heat. Then again it will pop and same issue. The electrical display is all honked up too. Help?

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  • Master
  • 2,113 Answers

It needs the capacitor and magnetron replaced. there could be more issues like a burned wire so have a look while the cabinet is open

Posted on Oct 21, 2013

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

MicrowaveSvc
  • 9047 Answers

SOURCE: GE MONOGRAM MICROWAVE ZE2160SF- POWER but no HEAT

Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose connection on the control unit circuit board
- bad magnetron or other high voltage part (such as a shorted diode)

If you or someone you know decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Apr 02, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: My GE Profile Microwave/Convection Oven stopped working.

Chances are that the thermostat / thermal cutout / T.C.O. (whichever it uses) has opened.

This can happen when the magnetron overheats, either due to it's failing, or if the internal cooling fan is not working.

It may also that be the 15- or 20A ceramic line fuse or the oven cavity thermostat / thermal cutout / T.C.O. (whichever it uses) has opened.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

dee77f7.jpg

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

You should be able to get the fuse from a home center or local appliance parts store.

Accessing some components for testing and possible replacement will require you to remove the oven from the wall.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jun 08, 2009

MicrowaveSvc
  • 9047 Answers

SOURCE: microwave won't heat

Sorry my Clarification Request came out as a single blob of a paragraph.

That's not how I typed it. I never write that way!

So I've pasted it here, but as a solution.



Magnetrons generally should last about 2000 hours, but several factors can shorten that.

If it's not OVER ten years old (from the purchase date or the date on the tag inside the unit) then the magnetron is still under warranty.

From the owner's manual:

"For the second through the tenth year from the date of original purchase

"The magnetron tube, if the magnetron tube fails due to a defect in materials or workmanship. During this nine-year limited warranty, you will be responsible for any labor or in-home service costs.

"For the above limited warranty: To avoid any trip charges, you must take the microwave oven to a
General Electric Customer Care® servicer and pick it up following service. In-home service is also
available, but you must pay for the service technician’s travel costs to your home."


GE Customer Service is here, and you can verify the warranty status and find your nearest authorized servicer.

If you're sure the magnetron's bad, it's still under warranty, and you or a friend are handy, they will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


It does sound like the magnetron overheated and the magnetron's thermostat opened until it cooled down.

An overheating magnetron can be due to:

  • operating oven without cover(s) in place
  • wrong magnetron installed in oven
  • an old or otherwise failing magnetron
  • cracked magnetron magnet
  • improper power line voltage (should be 110-125VAC)
  • foods low in moisture (popcorn & bacon, e.g. - add 1/2 cup of water in rear oven)
  • failed or inoperable cooling fan or hood vent exhaust fan
  • deteriorating foam weatherstripping seals in air ducts or on outside cover
  • blocked air vents (dust, animal nest debris, insufficient free air space behind & around oven, etc.)
  • clogged or greasy charcoal filter or grease filter
  • blocked duct in hood vent exhaust
Since yours is a counter top model, there are less of those factors to worry about.

When you hit Start to microwave, do the inside light, cooling fan, and turntable all come on?


Any unusual noises? Is it louder or quieter than usual?

We have a sound clip of what a microwave should sound like when the cooling fan and high voltage section are operating here.

You can find helpful exploded view diagrams and order parts if needed by entering your full model number from the tag on the oven here.

Let us know what you find out or decide.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 07, 2009

dmftrucker
  • 1922 Answers

SOURCE: GE Microwave JVM1870SK03-NO POWER TO UNIT, PANEL

change the units internal ceramic fuse and try this,may just be a fuse or if new one blows then could be h.v. diode.capacitor,thermal fuse,magnetron tube

Posted on Nov 09, 2009

heatman101
  • 43501 Answers

SOURCE: The microwave part of GE profile JVM1190

Hi,
Here is a tip that will help you to figure out what is wrong with your Microwave Oven....

Microwave Oven Basic Troubleshooting Tips
http://www.fixya.com/support/r5508031-microwave_oven_basic_troubleshooting

heatman101

Posted on Aug 07, 2010

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If this is the case, it would try to run, but no cooling would take place, so the heat from the heating element would get very high but it would not be distributed through the oven.

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You can find helpful exploded view diagrams and order parts by entering your full model number here.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

dee77f7.jpg

Accessing these components for testing and possible replacement will require you to remove the oven from the wall and take off the outer cover.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose connection on the control unit circuit board
- bad magnetron or other high voltage part (such as a shorted diode)

If you or someone you know decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

We're happy to help and we appreciate your thoughtful rating of our answer.

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I would suspect a couple of wires are crossed.

GE puts mini-manuals in their units, which have wiring diagrams, schematics, etc. Very handy.

It will be folded up in a small envelope, usually behind the control panel or hidden elsewhere. That should help you.

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