I just got my mp3 and i dont know how to get music the screen just says "welcome to recovery mode" wath do i do to get music???!!

try here http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

You need to download the Sansa recovery Tool from Sandisk's website

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Follow the link above to download a recovery tool from creative. I used it, it was simple and fast and my Zen is up and running again.

i have put music on the mp3 file, but when looking at the mp3 screen it says no files. I have converted the music to mp3.

try putting it in recovery mode, detach it from anything like a charger or pc make sure that it is off, press and hold the play button while powering on, when you see the logo release the play button, for this problem you must se;ect the reload os firmware and then follow instructions

if the computer can find ur sansa(or 16mb format) you should rightcliick and format it. this will delete ur music, videos, etc but it will make ur player usable

try doing this and let me know if it goes into recovery mode
1. with mp3 off slide the hold button to on so it locks
2.hold down record button on left hand side and keep held down
3. whilst holding record turn mp3 on still hold down record it should now be in recovery mode if your mp3 player gets this far then it can be fixed.
Once in recovery mode goto sandisk site and you need to goto downloads and download latest firmware for your make and model once downloaded it will talk you through how to istall this onto your mp3 player if you have any problems let me know ok

It probably changed the mode of the player to MTP instead of MSC. There is a setting in the mp3 player for that.

let us know if it helps.

Try to press the menu button until it turns off and then try to update your firmware to the latest one.If you can go to settings try to go to MSC and format your device using My Computer(it might be that the songs your transferring are not of good quality). If you cannot change to msc do this steps that work for a friend of mine, Slide the hold switch so it will be showing the red color (dunno if its red or orange) then press the record button then the power button until you see on the screen welcome to recovery mode. Go to the sandisk website and download and install it to your computer, when it has been installed and it is saying connect a device hooked your player to the computer and see if there are any updates available for the device.

Try going to recovery mode by enabling the hold switch then press the record button then press the menu button until you see on the player screen welcom to recovery mode. Download the update from the sandisk site then install and run it on your computer. Then perform the update. Hope that helps.