Used Hp Photosmart C4780 All-in-one Printer Logo
Anonymous Posted on May 07, 2013

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I bought it brand new three years ago and had the two ink cartridges refilled yesterday. I put them in and I got an error message saying "ink cartridge error." I followed the instructions on the printer (turn off, wait, turn on) but it didn't work. I have taken them out and put them back in many times to no avail.

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Ivan Collazo

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  • Posted on May 10, 2013
Ivan Collazo
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What could have happen was that you refilled it when it was emptied dry, usually this spoils the cartridge. I would recommend you buy a new one and when its about 80% empty that's the time to refill, not after.

  • Anonymous May 10, 2013

    Thank you so much for the info. It took me two days to figure out what was wrong and the computer finally told me that it was the color ink cartridge that was bad. I did have them filled two years after they were empty so I agree that I should have bought new cartridges. The black ink is fine, so I will be buying a new color cartridge and stick with "new" instead of "re-filled." Thanks again, Richard

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If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. "E xx" or "V162" for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

Inkjet411 support page on the PG-40 black / CLI-41 color ink cartridge series: : http://inkjet411.com/?page_id=2709

If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

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----
However, if your printer works routinely after inserting a brand new PGI-40 black ink cartridge in it, then this will confirm root cause of failure as being limited to the ink cartridge iteslf.

---
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD failures. We do NOT suggest refilling these types of ink cartridges.....refilling of Canon original/genuine ink cartridges is only suggested!

Canon 30/31 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=3khyqBHMPVc
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If you ever need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (these are remanufactured ink cartridges which have been pre-tested in an actual printer; purchases are only available to USA residents).

Please let us know if you have any questions regarding the technical information provided herein. For any additional questions please contact us directly: [email protected]


tip

Upgrade your printer and continue to refill your own ink cartridges

I just had my HP 8600 document feeder fail. This problem part cannot be ordered for replacement, and to have it repaired will cost almost $200. Well a brand new one on sale is only $250. And better yet, upgrade to the HP Officejet Pro 8630, since HP will no longer be manufacturing the 8600.

I have saved hundreds of dollars, refilling my own cartridges. I upgraded, after I learned that the newer model uses the exact same ink cartridges. So, I am on my third HP Printer, and I have purchased only one set of cartridges in 3 years. I have refilled my color cartridges at least 8 times. They need refilling more frequently than the black. (The black ink cartridge is twice the size.)

In addition, I purchased a three year extended warranty for $20 or $30. If anything happens to this printer in that time, it will be replaced automatically, and I will not have to pay for shipping.

In essence, I am in position to have used the same set of ink cartridges for 6 years. I only put my new cartridges in after I have refilled the empties. After the printer resets, I pull them out and put in the refills. So you see, my printer came with a set of cartridges, and I purchased one extra set, for resetting the printer after refilling the cartridges.

I suggest to really control your costs, consider buying a quality printer, that will be good for years of service, add a service contract, and refill your own cartridges. If you print as much as I do, you are realize a significant savings in the cost of ink.

I know that I have saved a minimum of $360. Add the cost of inconvenience and going to Walmart for refills, and you may be realizing a savings of $150 per year, just for refills.

Good luck, and plan ahead.
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