Printer will not recognize refilled black HP cartridge (#74)

After the printer (HP J6480) told me I was low on Black Ink, I refilled the
cartridge (HP74) with ink according to directions. Ink is from 'The Printer Ink Warehouse' . I've tried a master reset on the printer and have cleaned
both color and black printer contacts on the printer and on the cartridges.
Still to no avail. Does HP put something in the ink that its printers only recognize or as one of your postings said, it remembers the serial numbers on the first 3-5 cartridges. I believe I am on my 2nd cartridge for this printer. Thoughts?

2 more comments
randyjb1 Dec 08, 2008

I have the same problem but his is happen on an original catiage.
autoz Dec 12, 2008

HP all-in-one J6480, fairly new, no longer recognizes new black HP 74 ink cartridge. I've currently loaded my third cartridge, went to the HP web site, followed all their trouble shooting tips, uninstalled and reinstalled my software, and spent hours of telephone time with an HP technician, who walked me through repeats of all the steps I had already taken, and ended by telling me to buy a new cartridge and install it, then try to print.
twuz1010 Jan 19, 2009

Same problem as above Same problem as above
Anonymous Mar 21, 2009

Same as above.

Same as above.

2 Answers

Rod Eslinger

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This type of fatal cartridge error (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. However, our test group has also seen these failures with brand new cartridges. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below on how to access respective printer's service menu and correct:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU

HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges):http://www.youtube.com/watch?v=8fE-IM4AVMc

HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI

HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4

Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU

Posted on Apr 05, 2013

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15 Answers

Try to get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

Please post if that worked.

Posted on Jul 13, 2009

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