Creative zen frozen

SOURCE: Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

SOURCE: Creative Zen Microphoto Frozen 8GB

slide the back off, take out the battery, put it back in while holding the power switch on. THis brings up the Recovery Menu, from where you have various options, formatting being but one.

SOURCE: Creative Zen frozen and Reset has not worked

try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!

SOURCE: Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected

WTF my sis has the same thing and she thinks i broke it .. =.= i dont know if she still has the software or the plug to the computer ..... i dont know what im supposed to do to fix this retarded problem =.= IT WONT GET OFF THE F**IN SCREENNNNNNNN!!!!!!!!!!!!!!!!!! =.=

SOURCE: My Creative Zen Frozen in Docked Screen

Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.