Hi footitrncs- Here are some generics instructions on how to clean out the pump. I advise to please be very cautions. 1. Unplug the unit. 2. Tilt the unit up to where the front feet are in the air and the back feet are still on the ground. Please make sure the unit is propped up safely. 3. Now that the unit is propped up look inside on the bottom right hand side there is a black looking accordion thing. This is the coin trap. 4. Clean the drum out with as much water as possible and have towels ready. The next step you will have the remaining water come out. 5. At the top of the coin trap where it is attached to the drum is a silver spring with a silver screw. Loosen the screw and wiggle the coin trap down from the drum. 5. Reach inside the coin trap and clean what is inside of it out. 6. Put the unit back together following the same steps backwards However, if you are looking to replace the pump completely, I strongly suggest consulting a professional for further assistance due to the difficult location of the pump itself.
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