Question about Frigidaire GLTF2940ES Front Load Washer
Washing machine works OK, but it collects smelly water trapped behind the gasket seal of the front door. Any way to fkush out th water. We tried a spin with the machine empty.
Frigidaire has several mfr defects with their new front loading machines. The detergent/bleach drawer retains water, the door often leaks, water does accumulate in the door seal and the spin has broken twice on us and the machin is only 15 months old! Repair is contracted out by Lowes to independant repair companies, who demand payment, even when Lowes says it is covered under warrantee. What a waste of a large amount of money! We will NEVER purchase Frigidaire or recommend their products to anyone.
Posted on May 11, 2008
I contacted Frigidaire. They finally agreed that once mold is in the machine, there is nothing you can do to get it out. It will keep coming back. (Save your bleach...it will not work.)
They agreed to have a serviceman come out and replace the rubber gasket on my machine at no charge. There is a new model of gasket that doesn't trap the water like the original does.
I was not expecting them to take this step. Bravo Frigidaire! That is the sign of a reputable company.
Posted on Apr 01, 2008
I have had the Frigidaire Gallery Series front loader washer for 4 years now. I loved it when I first got it but then began to have all of the problems described in these posts. I had several service calls and was told there was nothing they could do. I always used HE detergent, stopped using fabric softener, cleaned the gasket with bleach and CLR, and even ordered this powdery substance on the internet that had to be run through the washer several times. The mold/mildew just kept coming back.
Today (6-24-09) I called Frigidaire and complained...again. I am our of warranty and do not have an extended warranty, but this time I did not take "no" for an answer! I explained that the gasket was an original design flaw and that I should not have to pay for it to be replaced. I told here that I knew that there were thousands of complaints about this particular part/problem and that otheres had gotten thie parts and labor free of charge. At first she was only willing to give me the part. I then asked her to transfer me to someone who could help with the labor costs as well if she couldn't. After being placed on hold several times, she relented and gave me an authorization code for the parts and labor. I wasn't very nice, but I am tired of the smell and having to wash my loads more than once! I still have to pay a $79 fee just to have the appliance company come to my house to fix it, though!
Here's the Frigidaire number: 1-888-203-1389
Be firm and don't take "no" for an answer and see if it works for you!! Good Luck!
Posted on Jun 24, 2009
The problem with today's front loaders is THEY DO NOT USE ENOUGH WATER. The mold originates from clothing lint which accumulates during tumbling. It cannot be swept away as there is only about a cup of excess water which drains out at a time. The trapped lint gets stuck inside the machine, turns moldy and there's your smell.
Ever notice how older front loading washers, and laundromat units do not have this a mold problem? Manufacturers will never admit lack of water is the culprit, as their only concern is an Energy-Star rating.
Clothes cannot be adequately washed and rinsed without enough water, and this eventually destroys the washing machine itself.
A solution some have used is to disconnect the machine from the power outlet, open it up and turn the pressure switch clockwise with a Phillips screwdriver (if a manual switch is present). The more turns, the higher the default water level goes. This voids your warranty, but may save your machine and will likely produce better wash results.
It is also a good idea to leave the washer door and soap dispenser tray open at all times.
Posted on May 17, 2008
I finally bit the bullet and phoned Frigidaire customer service. My machine is 2 years old. I explained the problem, they told me I was not under warranty, I told them this was a poor design that Frigidaire has recognized, they said well, we'll send you the part and you pay to have it put it, I said not good enough, they agreed to replace and pay for labor. Actually, the whole ordeal took over 45 minutes with a lot of holds and let me check with supervisors lines. Of course this is all taking place overseas. But in the end I think I got what I need. It hasn't arrived but we shall see. Patience, patience, patience.
Posted on May 17, 2008
We have this washer for over a year and I also noticed the mold growing on the rubber seal. Then the laundry started to smell. I ran a hot cycle with good amount of oxygen cleaner (sodium percarbonate and sodium perborate) and since then I'm adding a scoop full of it to every load. Instead of detergent, I use soap nuts and I never use fabric softener. I leave the door open between uses (I have small children, but we have our washer on the pedestal, so I'm not too worried) and I wipe dry the whole gasket when the load is done. I try not to do too many loads in a row, so it gets a chance to dry. I still do about 3 loads a day though.
Since I staretd to do this, the mildew spots are still there, but it doesn't smell anymore.
Posted on Mar 27, 2009
ALL front load washers have this issue. LG, Samsung, Whirlpool, Bosch, It doesn't matter. It's ALWAYS the customers fault according to the manufacturers.. Britain has always used these washers but they don't use a seperate dryer.. hmm The washer dry's the load after the wash and also dry's itself in the process.. This I am afraid is why WE have this issue.. Our fault for demanding a seperate dryer unit.
Posted on Jun 20, 2010
I have the same problems as everyone else with my Fridgidaire Affinity washer, and I'm thinking about selling it. I have a problem with the mold collecting in the rubber gasket, and I have tried clorox. I also have a problem with the bleach and the fabric softener retaining water. I wish that Fridgidaire would just stand behind their product.
Posted on Jul 06, 2010
I discovered that "CLR" a solvent for removing calcium, lime and rust removed all that slimy stuff stuck in the gasket. I just followed the directions for dishwashers and washing machines on the back of the bottle. I'm still getting random rust-like stains on my clothes. I have a Frigidaire "Gallery" front loader, about 8 y.o.
Posted on Dec 16, 2008
I just put a post on the Consumer
Reports email site as a safety issue since I have mold allergies.
Consumer Reports is the organization that convinced me 'against my
better judgment' to buy the GLTF2940ES from Frigidare since they rated
it as a best buy in 2008. They should have rated it Not Acceptable.
Frigidare has also sent me a gasket but they refuse to pay for the technician to replace it which is my area is $145 to $175. Seems like a major expense on a washer that cost me $600 about 20 months ago. Also my unit has only been in service for about 14 months due to building delays yet they told me in no uncertain terms to get lost. They will not pay for a technician.
I encourage all of you that are Consumer Reports members and readers to do a similar post on their web site regarding your experience at
I have also asked Consumer Reports to do a follow up on their recommendation so that Frigidare may take notice and help us out.
I am also contacting the Federal Consumer Product Safety commission because mold is a known safety problem. In my City they have torn down public housing and forced private landlord to clean up mold problems in their buildings.
I would also encourage if you that live in bigger cities to contact the consumer reporter on TV stations. Especially if you have a really nasty looking situation that will look good on TV. Electrolux who owns Frigidare spends a lot on TV commercials and they don't want to have consumer reporters sniffing around and giving them a black eye.
Oh yes I have tried AFresh and it works for a week or so and then the smell comes back. I have also tried the Frigidare solution of carefully wiping the gasket with bleach and vinegar with time to dry in between. It doesn't work.
Posted on May 29, 2010
We just use a dirty towel that's going into the wash and we use it to clean between the gaskets. We don't have a smell, but the water does accumulate there. Just have to be religious about it.
Posted on Nov 11, 2007
I had this problem last year and it's a fairly mild situation. However, you should have a mold remediation done just in case because the very chance of mold isn't good and could be more costly later. My husband let an issue like that keep going and the next thing we knew we needed to tear up a floor to clean all the mold out. It's best to get everything taken care of before a problem actually happens. MOLD Allied 247 Restoration
Posted on Aug 27, 2015
I have the same problem with the mold on the gasket except that I made enough phone calls so that Frigidaire paid for an appliance company to replace the gasket. Within a few months the new gasket looked exactly like the old one - full of black mold.
Posted on Jun 20, 2012
At least I'm not alone! I've been telling my boyfriend for months that his washer and clothes smell foul. I think he was so used to it that he didn't realize it's a bad odor. Well, I spent the last hour wiping and scraping disgusting black slimey mold from all of the nooks and crannies in the gasket. Ugh! Now I'm running a bleach-only wash and will buy ALL of the products (Affresh, etc.) mentioned previously. I wish I hadn't donated my top-loading washer to a friend in need when I combined households with my boyfriend.
Posted on Oct 30, 2011
I have been running mine on a normal cycle, hot water with bleach. after cycle is complete i have been taking a j-cloth and washing out the inside of the rubber seal; however this is only a temporary fix; as soon as you close the door for a few days the problem of mould is there again
Posted on Nov 23, 2010
I have a Frigidaire front loader model # LTF2940FE0 purchased on 8-18-07 and have the worst mold problem you could imagine. I can no longer use the machine. My clothes smell horrible. I have tried all of the so called solutions mentioned (Affresh, bleach, etc.) but none have worked at all. I can't leave the dispenser door open because the wall is right there, I can barely open it enough to put in detergent. I have always used HE laundry detergent. I have had constant bladder and vaginal bacterial infections for the past 3 years, don't know if there is a connection but it certainly couldn't be a good thing. I will NEVER buy another Frigidaire product. There should have been a recall from Frigidaire about this problem.
Posted on Jul 26, 2010
I bought the stackable model - GLGH1642FS1. It was delivered on 4-10-08 and within the past 2 weeks EVERY LOAD stinks!!! All of my laundry smells like mildew. I paid almost $900 for this unit and I spent 2 hours in the laundromat!!!! I was told to leave the door open, run vinegar through it and to buy some sort of tablets. I bought this because of its energy and water effiiciency so why should I have to run it empty!!!!
Posted on Jun 17, 2008
Jill suggested pulling out the detergent drawer, and Norman asked how to do that.
In trying to find the answer myself, I found the user manual for this machine posted on this site. Page 10 of that manual shows how to release the drawer to pull it out under 'Cleaning the Dispenser Drawer Area.'
Pull the drawer all the way out, and the back left should show a 'Lock' tab. Press firmly there and you should be able to pull the drawer out.
Find a diagram here:
Posted on Apr 12, 2008
I leave the door open after each use and mildew doesn't form. It is a problem if the door gets closed after a use.
Posted on Apr 09, 2008
I have a Frigidaire front loader also. I smelled that same moldy odor from my machine and also had a leaking problem. I still had a warranty and a repairman came and didn't find anything wrong with the machine. I still had a leak and started my own investigation. I took out the manual and searched the net for possible problems. I cleaned the seal in front and still odors. Then I took out the detergent/fabric softner drawer. Wow, the black mold in that section once I got it all the way out and inside the area where it fits was unbelieveable. I had a build up of detergent and softner that molded. This is because I thought if I used regular detergent in very small amounts and not the HE recommended products, it built up in the drawer and in the space behind the drawer. I thoroughly cleaned the drawer and space behind it. No more smell. Now I only use the HE detergents and rarely ever use fabric softner. And no more leaking, the build up of detergent, made the water leak out the drawer area. I think this could be some people mold smell problem. Pull out your drawer where the detergent goes and check it out. Mine was so gross, I gagged. I haven't had a problem since and love my machine. Jill
Posted on Mar 25, 2008
I was recently introduced to a fantastic product to solve this problem of the residue/moldy water trapped in the seal. it's called AFFRESH and it is about $8 for 3 large tablets. it is available at lowe's and i would imagine home depot as well. directions advise to use all 3 tablets -- 1 in each of 3 consecutive loads to get a jump start on an extreme cleaning job....definitely needed for my 4 yr old washer. having done that 2 months ago, i need to do it again. ideally cleaning with one tablet would be done monthly, i was told by my friend, once you've gotten the space back to a base level by doing the 3 tablet cleaning. i'm frustrated that to combat the design flaw i have to spend extra money!!
Posted on Dec 13, 2009
I don't really have any of the problems you guys are having. I did have a problem with my clothes smelling like mold and mildew, but I just wipe the 'glass door' clean, and run a towel that needs to be washed inside the gasket of the door where the water accumulates and it seems to fix the smell. I do however have a few little dots that have accumulated over the past year which I suspect to be the start of mildew, but as long as I keep it wiped down I don't have any smell problems. I also learned that fabric softner is a big help with the front loader.
Posted on May 28, 2008
I refuse to EVER buy another Frigidaire product. Their customer service is horrible and their product even worse. I have a front load washer and it is about 3 years old. It was fine at the very beginning but a year later it was one odour problem after another. First is started out with the musty/mildew smell on all the laundry. After a few service calls and a couple of hundred dollars later Frigidaire agreed to pay for the replacement of the rubber "boot". This part was of course full of mould. This resolved the one problem for a short time however a more serious problem started. Every time I run a load I get this foul, gaseous smell coming from the washer. I again called Frigidaire and they insisted it wasnt the washer. I called multiple plumbers (very expensive trial and error) and even had the City water technicians come to investigate the smell. Turns out there is no problems with plumbing and the water is fine. It is the washer!!!!! I am afraid to run a load with my 3 young children in the house because I don't know the long term effects of the smell. I am embarassed to have anyone over while I am running a load because it smells like a sewer. I have run out of resources. I was told that most front loaders have a trap that can be cleared out but apparently Frigidaire models do not. This is a poor design, a very expensive choice on my part. I am very disappointed, angry and frustrated. I cannot afford to buy another machine right now and with 3 boys under 4 years old I have to do laundry every day. The smell is potent. I have to shut the laundry room door and turn the fan on just hoping that the smell will be trapped in there. I have vomitted once from the smell and my stomach turns every time. I have contacted better business bureau and they were no help. Any suggestions???
Posted on Mar 09, 2010
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