Hello Deanna Lytle - Often when a unit does not spin, it is because the unit cannot properly drain and dispose of the water and detergent solution. Does the unit make a humming noise? If so, the drainage hose/pump may be clogged and needs to be cleaned. If not, the washer may possibly be experiencing an issue with the door lock assembly, faulty pump, timer or control board not communicating correctly. Because it could be a number of any one of several underlying causes, I would recommend contacting a professional to properly diagnose and repair the unit.
1. Unplug the washer
2. Pull the washer out to tilt it back so you can
reach the screws below the front panel and
remove it. (You will need something to catch
the water once the hose is removed from
the bottom of washer)
3. Loosen the bolt with the sliver clamp on the
bottom of the washer. The water will begin to
come out while your loosening the clamp. (Do
not remove any GREEN clamps)
4. Once the water is out, you can stick your hand
inside the hose to clean it out.
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