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1) Make sure the hold switch is not engaged 2) Make sure all software is installed - available from Sandisk's website if you have lost the CD 3) Reset the player by holding in the power button for 15 seconds 4) If the reset fails, update the Firmware from Sandisk's website
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I managed to fix my Sansa Clip by taking it apart and following these steps: http://www.bitofexperience.com/home/miscellaneous/repairs/repair-sansa-clip
make sure it's plugged up to both the computer and mp3 player first, then if nothing automatically pops up, click on computer and there should be a picture of your mp3 player, which is it, if nothing is showing you may have a faulty plug. =] let me know.
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