Question about Printers & Copiers

2 Answers

Konica Minolta BizHub C550 Error Message


I am getting an error message that will not go away stating, "install the waste toner box and close all doors"

but the waster toner box is installed and all doors are closed.

I've also tried turning off the power.

Any thoughts?

Thank you!

Posted by on

  • 1 more comment 
  • eve_du_bry Jan 21, 2009

    Your solution did show me how to reset the copier, so thank you for that, but unfortunately, even after I reset it, the error message persisted. Thank you!

  • PeachyRO Apr 02, 2009

    I have the same problem with konica minolta..the mesage will not go away no matter what I do...
    And by monday i have to deliver 8000 prints....
    Thank you

  • eve_du_bry Apr 27, 2009

    This message occurs when the waste toner box is full. You need to replace the waste toner box with a new one, and the message will go away.


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.


    An expert whose answer got voted for 20 times.

  • Expert
  • 145 Answers

turn the machine off from main switch on bottom right and hold down the UTILITY BOTTON AND TURN MACHINE ON

Posted on Jan 19, 2009

  • Chris Banzet
    Chris Banzet Sep 02, 2011

    This is a VERY common issue with most waste toner bottles and it is EXTREMELY easy to fix. Most technicians always ASSUME that you have made sure to CLEAN the spot where the copier senses the height of the wasted toner within the waster toner bottle. When you dump out the old waste toner it clings to the side of the bottle all the way up the neck and even over this sensor area. Look very closely at the waste toner bottle and you'll see a small area that has a designated spot where it is able to "peer" through to the other side. A Sensor looks through this spot and if it can't see clearly through it ASSUMES the toner waste bottle is full. Get a "DRY" cloth and gently clean the residue of toner from the ENTIRE area on both sides where the sensor peers through and then CLEAR the machine error code and restart with CLEANED waste toner bottle installed and your troubles should go away.

    If this does not work, then perhaps you have made enough of a mess that the outside of the toner bottle was covered in toner and it rubbed of onto the ACTUAL SENSORS themselves. Get a good flashlight and OBSERVE carefully inside the machine where the waste toner bottle sits, and look at the EXACT location where the Sensor should be in order to peer through the container. There you should see an OPTIC looking sensor. Check to ensure this is CLEAN by using a "DRY" non-abrasive and lint free cloth to clean. Preferably use a WHITE colored cloth so you can observe any dark toner residue from your wiping it off. Continue to wipe off with a NEW SPOT on the WHITE cloth until ALL toner residue is gone and your WHITE cloth appears COMPLETELY clean..... :)


  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Contributor
  • 44 Answers

There are tabs on the back of box that block the sensors. if you look at the wall behind the box you will see slots that match the tabs. the one that breaks off is a little tab with a point on it. Fold up paper and insert it in to the slot on the lower leftside. Reinsert the box to adj the paper.

Posted on Dec 14, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

I keep getting an error message stating to install a waste toner box and close all doors.

Printers usually have a waste collector where excess toner is collected. Obviously, yours needs to be changed.

Mar 07, 2016 | Konica Minolta Bizhub C452 Color Copier,...

2 Answers

Konica minolta bizhub 215 giving error c2558

Abnormally high toner density detected TCR sensor board
- The T/C ratios detected by the TCR sensor board (TCRSB) are above the threshold for the detection of abnormally high T/C ratio for three successive times.
- The connector between MFPB to TCRSB is disconnected.

Error Codes Konica Minolta bizhub 215

Mar 07, 2015 | Konica Minolta Printers & Copiers

1 Answer

How can i settle the problem of magenta developer finishing so fast. Magenter developer for Konica Minolta Bizhub C550 is getting finished so fast.

If the message Change Imaging Unit Magenta displayed refer to imaging unit with contents a developer.The Imaging unit life is 80.000 copies.
The imaging units located after front door when is located the waste toner box.
If the message M toner end/change the M toner displayed refer to toner cartridge
The toner cartridge life 15.000 copies 5% saturation.In full color mode the color saturation is 80% and the color toner life is 6.000-8.000 copies.
I think your problems is a toner not the developer.

Apr 11, 2013 | Konica Minolta Bizhub C550

1 Answer

C-1116 message on Bizhub 500

In Konica minolta Buz C550 copier teh C-1116 error code refer to :
output OP center press transportation motor drive.Check the transmission driver mechanical components(gears,rollers).To reset press and hold on the Utility key and turn ON the copier,wait to displayed Trouble reset message,release the Utility key ,touch the message,turn OFF the copier ,wait 2 minutes and turn ON.

Mar 07, 2013 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Konica minolta 363 error message c2201

Toner bottle failure to turn. Shut off the machine remove the toner bottle, turn on the machine with the bottle inside it, wait for the machine go thru its paces when it ask for the toner install in correctly if the knub on the bottle is damage get a new one . if this does not work get a tech to look at it either the motor is bad or worse the control board is bad$$$

reset open close side door

Feb 24, 2012 | Minolta Printers & Copiers

1 Answer

Konica minolta bizhub 363 error message c-2201

remove the toner bottle let machine thur its paces when it says install toner bottle install correctly

Feb 24, 2012 | Minolta Printers & Copiers

1 Answer

How do I clear error message C-2558 for the Konica Minolta bizhub C253

As the Installation Manual and Imaging Unit replacement instructions mention, pay close attention to shaking the Imaging unit properly to level the toner and also keeping the Imaging unit level when installing it into the machine

Jan 24, 2011 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Hi i have A problem with Konica C650 , error number is C2204 , i have open and close the front door but noting change , my machine has stoped working , please help me

if the waste toner box was recently replaced either it is defective or the waste box sensors need to cleaned or replaced the sensors are located on the front door on this machine if you have some canned air blow them out and or replace the waste toner box

Nov 27, 2009 | Konica Minolta bizhub 350 All-In-One Laser...

5 Answers

How do I clear error message C-2558 for the Konica Minolta bizhub C253

tis error means abnormal tonder density in the balck image unit take the blacke image unit out and shake it while holding it level and put it back in the machine to reset the error code leave the machine on and open then close the front door

Nov 12, 2009 | Konica Minolta bizhub C250 All-In-One...

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

2,445 people viewed this question

Ask a Question

Usually answered in minutes!

Top Printers & Copiers Experts


Level 3 Expert

96576 Answers

old marine
old marine

Level 3 Expert

1472 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides