Will not print black : Kodak 5100 printer

The KODAK All-in-One Printer uses an advanced built-in printhead. The system is designed to provide excellent image and text quality, while eliminating the need to purchase new printheads every time you replace ink cartridges, and saving you money. The printing system requires that both the black and color ink cartridges be installed to print. If either cartridge is not installed or is out of ink, the printer or printhead will not print correctly.

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Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Try reinstalling the software. If you are using the disc it came with make sure you check web installation. Do not plug in printer until told to do so.

The print heads may be clogged. I would suggest taking it in to be serviced.

Make sure that you installed the correct ink. It is not enough for it to fit, the numbers on the cartridge have to match those on the cartridges you replaced. You may also have problems with off brand ink that claims to work. Use Kodak ink. Also, many of the Kodak have the ink jet nozzle on the printer, not the cartridge.You can try cleaning in and around the cartridge casing, especially on the copper areas, with an alcohol swab. Then run the cleaning utility on the printer 2 or 3 times.

no,both ink cartridges should be installed into the printer.buy new ink cartridges from kodak online store if u want to buy.

Seems to be a common fault with Kodak EasyShare 5100/5300

Contact Kodak Support and go though the following tests:

Remove and re-seat Printer Cartridge(s) - Done

Clean Printhead - Done

Calibrate Printer - Test Sheet Not Complete!

Run Computer Colour Test - Done

They will then send you a new Print Head.

Remove the ink cartridges

Remove the printhead

Close the access door w/o anything in the printer

wait for a few minutes

Install the printhead only

wait for a few minutes

install the color ink cartridge

wait for a few minutes

install the black ink cartridge

wait for a few minutes


if the error still there ( Repeat the cycle 5x)

or go to www.kodak.com/go/itg

They overnighted a new printer head and free ink. We already recieved it. AMAZING. Thank you Kodak. They are awesome.

In the UK call 0870 2430270

Tell them, because they will ask you to:

You have removed and reseated Black Cartridge

Carried Out Printhead Cleaning

Carried Out Calibration Test, and Black is missing

Did a Test Print (Press Photo & Copy together) and NO BLACK

and they will send a New Print Cradle overnight.

I also complained about wasting ink on multiple tests and got a new pack of ink as well.

thank you vry much!