Question about Homedics Quad Roller Massaging Cushion Massager With Traveling Shiatsu Massage cat#qrm400

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Cannot unscrew screw!

I bought a homedics quad roller cushion for my wife. It came with an allen wrench to unscrew a screw to activate the massager. Problem is that the screw was stripped. I followed the directions exactly. It was obvious to me from the start that either the allen wrench with the unit was the wrong size or the screw was stripped.

What do I do now?

This was a gift! I am very disappointed and would not recommend a piece of junk like this to anyone.

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Try super gluing (or with some commercial purchased weld products (like a glue or epoxy) a bolt to it and extract the screw with a wrench on the head of the bolt. Might try vice grips on the head too.

Posted on Dec 28, 2008

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Posted on Jan 02, 2017

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Kindly advise what is wrong with your cushion or kindly advise how your cushion is malfunctioning before i advise you further.We can order the necessary spares &repair.

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Hi, I have got brand new Homedics shistsu massager cushion (MCS-360H). When I am plugging it in, I can see that power button in the remote is not getting started. Can you please assist me with this...


Hopefully you've got the right model listed here, as the MCS-360H is a Swedish Massage Cushion.

Did you remove the screw from the back of the unit before plugging it in...? The unit will not work properly until that screw is removed, and could be damaged if it is operated with the screw in place.

Here's the manual -
http://www.homedics.com//media/documents/homedics/instructionbooks/MCS-360H_IB.pdf

If removing that screw does not make the unit operate properly, contact Homedics Customer Service at 1-800-466-3342

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Zip off the cover and add some talcum powder to the inside cover where the roller make contact with the cover.

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If you have not already, register your product with the company. And contact them regarding the malfunction. they should replace the part or the product if you send it in.

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