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Usb port power surge and has failed to work. How do I reset it in the (dialog??) box???

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  • Jay
    Jay Dec 23, 2008

    Mainboard

  • Jay
    Jay Dec 29, 2008

    Thanks, the light bulb went off last week to use that solutuion. Hopefully, this one and only port left on my laptop survives forever. I really don't want to do the motherboard option.
    J

  • Vern Haynes
    Vern Haynes May 11, 2010

    Is the surge on an add-in card, or is it right on the mainboard?

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You can disable this (in the device manager) but this will likely disable the USB ports on the whole machine. To add USB functionality you could install a peripheral add in card, which usually add about 4 ports for $15. This is the way I would go if it were my computer and replacement of the mainboard were not an option.

Posted on Dec 29, 2008

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HP LaserJet 2430 Printer Will Not Print since USB Power Surge Error


INSUFFICIENT POWER - USB PORT
If you get an error message "Insufficient power to operate USB device" when you plug a USB device into the computer's USB port or the un-powered USB hub that is attached to the computer's USB port, then this device is drawing excessive current that the USB port cannot supply. The maximum output from an USB port is 500mA. In case such as this, you need to purchased a powered USB hub and connect this hub into the computer's USB port and then connect the USB device into this powered USB hub.

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I have a a60 toshiba laptop and it keeps saying power surge in hub ports when i put the dongle in


There may be problem with the usb ports.

To turn off this error message, follow these steps:
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  2. Expand the Universal Serial Bus Controllers section at the bottom of the device manager window. Locate and then double-click a host controller that has either the word Universal or the word Open in the title.
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Some USB devices draw excessive power from the USB port, especially USB scanners. When this happens you need a powered USB hub, connect this to your computer's USB port and connect the USB device into the powered USB hub, you should not have any further error power surge problems.

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WinXP SP2 blocks the use of the drive because it thinks it draws too much power. But there is a simple procedure to override this (from WD site):

"Problem:
Under Windows XP, an error message of "Power Surge on Hub Port" or "USB device has exceeded the power limits of it's hub port" is displayed when connecting a USB device to a USB port on a computer or Hub.

Cause:
Under some computers, USB devices are only allowed to draw a maximum of 500 milliamps (mA) per connection from the USB port on the computer system or from a USB hub. Under the Windows XP Operating System, with the release of Service Pack 2, if a device attempts to draw more than this (500 milliamps), a USB port balloon message is displayed to indicate this over current condition. When connecting a USB device that draws power from the USB bus, a very brief over current condition is sometimes detected by the OS, and the warning message is displayed.

Resolution:
This message has no affect on the functionality of the USB port. The USB hard drive should still function correctly on the USB port regardless of the error message. To prevent the USB Power Surge Alert message from displaying, please complete the following steps:
Click on Start.

Click on Control Panel.

Double-click on the System Icon.

Click on the Hardware Tab.

Click on the Device Manager button.

Click on the + next to Universal Serial Bus Controllers to expand the selection.

Right-click and select Properties on any listing that displays USB UNIVERSAL HOST CONTROLLER.

Click on the Advanced Tab.

Check the box that says: Don't tell me about USB errors."

This works fine, and the drive works fine afterwards. I suspect it actually draws less power than they say. Maybe it has a brief power draw spike on startup, but it's running power seems less. In any case, it works fine without the Y cable. I do think it is tacky that WD doesn't give the cable for free, since my $7 Sabrent 2.5" Hard drive enclosure came with a y cable.

But most likely the drive will work fine for you. It is a lovely quiet drive, and takes up no space at all.

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1 Answer

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Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

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I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."

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