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It is about four or five years old. Worked fine until a few months ago, then the printing aspect became very sluggish, taking five minutes per page for a simple photcopy-print ( and resulting in a terrible quality printed page) though quicker if it came through the computer from a scan.
And then (now) it won't print at all. Either from scans or as a simple photocopy. Simply whirrs and clicks, as always, then does nothing. Don't want to have to replace it, if I can help it. It's been great, by and large, though the printing aspect has always been no better than average, at best, to be honest.
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Question History
Step 1
WHICH MODEL ARE YOU USING?
Stylus Photo RX500
Step 2
What were you doing when the problem occurred?
Printing
Step 3
What happened when you tried to print?
No response from the device
Step 4
How are you printing?
From the computer
Step 5
Are any of the Mode lights on?
Yes
Step 6
Which message is displayed on your device's control panel?
None of the above
Step 7
WHAT IS THE DEVICE'S STATUS?
Ready
Step 8
Are you able to print your device's nozzle check using the buttons on its control panel?
Yes
Step 9
Do you see an error message on your computer screen?
No
Step 10
Which operating system are you using?
Windows XP
Step 11
Make sure the correct printer and port are selected in the software. Does that fix the problem?
No
Step 12
Reconnect or reconfigure your cabling. Does that fix the problem?
No Says for you to Contact Epson 1.Based on the information you provided, here is what you need now. http://er.epson.com:8001/start Based on the information you provided, here is what you need now.Please contact Epson to resolve this problem with a technical support representative (562) 276-4382 6 A.M. to 6 P.M., Monday-Friday (Pacific Time)
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Thanks and Good Luck......
I posted this problem myself today but have found a solution on a tech help site, as follows: Press and HOLD all following buttons: Power, Load/Eject, Stop, B&W, Color. Continue to hold the buttons until "Init Eeprom" appears on the printer screen. Press Color button to clear protection counter. This worked for me, now my printer is working again.
Try replacing the magenta cartridge... Does it also do this when you try to use it as a copier? If so, try to clean the head.. If it only happens when you're printing from the computer, try to reinstall the driver
Turn the printer off overnight and try the head cleaning process again. Leaving it unpowered for an extended period softens the ink and makes the cleaning more effective. It may require several cleaning cycles.
It's a problem with the paper not feeding straight. The printer will make a pass & sense the width of the paper & print accordingly. If it feeds in crooked then it sees it as being narrow & only prints to that width. Happens more easily with heavy photo paper.
Apply a bit of pressure to the paper as it feeds & it's happy days.
It's NOT a cartridge if this works... I had a similar problem with a 9600 I bought on eBay that had been inoperable over 18 months. Three colors would NOT clear up after multiple power cleanings. Epson support politely solved the issue at no charge on the phone... he had me drop a few drops of warm water on the pad the printhead rests on when not printing. You have to move the printhead to the left to do that by moving up the little lever near the cutter. The pad is easier to reach with a long eye dropper. I used very warm water- not boiling. I replaced the printhead over the warm water pad for an hour. Then I repeated the process and let it be for another 60 minutes. Then I did a nozzle check and what was gummed up yellow, cyan, and magenta nozzles became clear and it's worked fine since. Good luck!
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