Question about HP Photosmart C5180 All-In-One InkJet Printer

3 Answers

Carriage jam issues on hp printer

I keep getting ''carriage jam clear carriage jam'' message but I have no idea what to do other thatn push the carriage back and forth to see that is is freely moving.

it says photosmart c4385 all in one on it but I had to use the name you guys like.

your little list doesn't have mine on it so it kept asking me for "valid product"

I entered it as the first photosmart printer on your incomplete list.

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  • obaidcrw Jan 21, 2009

    carriage jam i don't know how to fix it

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3 Answers

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So sorry to hear that you are having issues with your C4385 printer. HP's All-In-One printers seem to be very touchy when it comes to carriage jams, and mine is no exception. They are usually caused by little bits of paper left over from a previous jam, so you just have to work out where to find them. HP produced a page with diagrams to help people find them. Please click here to access their solution page.

Hope this helps!

Posted on Nov 27, 2008

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Sometimes the carriage shaft is dry (silver bar that the ink cartrdge holder runs on). Clean and Lubricate the shaft with very thin oil



let me know how it went


Regards

Posted on Nov 30, 2008

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Hi,

There are a number of things that can cause a carriage jam.

To prevent it from recurring, one should keep in mind a number of things.

Always ensure that the paper tray is not overloaded as this might result in the paper being stuck inside.

Also the paper being used should be as per the manufacturer's recommendations.

Turn off the printer when removing bits of paper. If there is a broken gear, do not repair it yourself. Call an expert technician to mend it.

Posted on Jun 23, 2011

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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

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