20 Most Recent HP Officejet J3680 Multifunction Printer InkJet Questions & Answers

the silver bar the carrige slides on has lost all its lubrication. Try putting some chapstick on the silver bar

I’m happy to assist further over the phone at https://www.6ya.com/expert/dan_91204789c5bd4b93

HP Officejet... | Answered on May 07, 2013

Turn off the printer and remove the cartridges. Then clean the circuits of the cartridge and carriage using a cotton swab with alcohol (isopropyl alcohol preferably). Put the cartridges back, turn the printer on and test it.
If the error continues, any cartridge may be damaged. Replace the cartridges by others who are working.
If it is determined that the problem was not the cartridges, it is almost certain that the carriage is damaged. You will need to replace the carriage. You can try washing it with isopropyl alcohol and a brush but it is unlikely that it will help. But it costs nothing to try.

HP Officejet... | Answered on Apr 13, 2012

For that you need to uninstall old printer driver and usb drivers from device manager then download driver from below link and install.
Click here
Let me know if you need further assistance.
Thanks for using FixYa.

HP Officejet... | Answered on Aug 03, 2011

Some laptops cannot run some printers/copiers/scanners from the usb ports. If you have always run your officejet from your laptop with everything functioning correctly, there may be a problem with your printer hardware. If you have just tried it with your laptop, it may mean that your laptop cannot power your printer. It might help to plug your laptop into an AC outlet and make sure you have the most current, correct drivers for your printer. You can go to the HP website to download drivers. Will your printer make copies? If not, there may be a problem with the light in your printer which is used for copying and scanning.

You can determine if your problem is with the printer or the laptop by connecting the printer to a desktop by usb or printer port to see if all of its functions work correctly. If they do, you can print from the laptop through a home network.

HP Officejet... | Answered on Jul 26, 2011

Hello. Follow the steps Below.
  1. Click Start - Control Panel - Printers and Faxes
  2. Right Click over the HP Printer, Select Printing Preferences
  3. Select Services from the top tab
  4. In the box that opens select "Estimated Ink Levels" tab
I hope this helps, If so please rate this answer below Thank You for supporting the FixYa Community Regards GM

HP Officejet... | Answered on Apr 26, 2011

1. First, download and save a copy of the manual:


2. Open the manual and either search it using "date and time" as the search terms or go directly to page 70 under "Administer the device."

In the table under Use this tool . . ., then Control panel, Set the date and time is one of the options (last item) in the list.

Save the manual on your computer, so you can search it when you have future questions. You'll be glad you did.

HP Officejet... | Answered on Feb 11, 2011

the drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options plus you can troubleshoot
click start all programs scroll to HP Officejet you should be able to see your scanner there click on open scanner driver the scanner should open make sure its turned on and that all leads attached 240 volt/USB have a secure seating and are not bad/faulty
hope this helps

HP Officejet... | Answered on Jan 24, 2011

Read page 47 in the User guide:

Read this HP document on Faxing:


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

HP Officejet... | Answered on Dec 28, 2010

1- Connect the telephone cable shipped with the printer to LINE-1 of printer and telephone wall jack
2- On printer press Setup(wrench) button >>>> select Advanced Fax Setup >>>> select ECM (error correction mode) >>>> select "off" >>>> press OK
3- On printer press Setup(wrench) button >>>> select Advanced Fax Setup >>>> select Fax Speed >>>> select "slow" >>>> press OK
4- On printer press Setup(wrench) button >>>> select Basic Fax Setup >>>> select Rings to Answer >>>> select 6 >>>> press OK
5- Make sure auto-answer is turned on.
6- Request a friend to send you a fax

Wish for all success..

HP Officejet... | Answered on Dec 23, 2010

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