I just bought a new HP a6550f from Circuit City. It has Vista Premium SP1. For a few days, the my internet was up. About 2 days later, it completely shut down on me. The computer is hooked up to a Netgear WNR834B Wireless-N Router which is wired to the Siemens 4200 modem.
I called Windstream and was on for about an hour with one of their techies. I myself am pretty technologically up to speed, I'm working in the Cisco Academy right now. Between me, the tech guy at Windstream, and one of my friends, we couldn't figure it out.
I can ping my router and my modem, yet I can't access either through IE7.
The twist? I kept my old XP machine. I plugged everything in, and it worked fine. I can access the internet, play my games. Anything I really feel like.
The computer's onboard ethernet controller is fine because it was working just the other day, let alone the fact that I can still ping the router and such.
They're sending me a new modem, but I'm kind of curious if it's necessary at all. I'm really beginning to think it's just Vista (considering it's the 64 bit version).
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This from the Webroot Web site on supported operating systems:
Windows Vista® (32-bit versions of Home Basic, Premium, Business, or Ultimate), Vista SP1 (32- and 64 bit versions of (Home Basic, Premium, Business, or Ultimate).
So, assuming you have bought the latest Spysweeper (and assuming you have Vista 64 bit) , then you need to upgrade your Vista to SP1.
So you have a DSL modem connected to a router connected to a wireless router connected to both your computers? Sounds like you need to just get a wireless modem and throw all the routers away.
I don't know why this wouldn't work on Vista HP, but this excerpt from the manual suggests that your XP SP1 Pro would not work without the SP2 rollup:
"Please perform the following upgrades before connecting the camera to a computer. -Upgrade Windows XP to SP2. Install Windows XP SP2. -Install Windows Messenger 5.0 or later version. Download Windows Messenger 5.0 or later version, and install it. -If using MSN Messenger, please install MSN Messenger 7.0 or later version."
Perhaps if you are following the steps exactly in the manual and it still does not work, upgrading Messenger will magically help.
There are a number of bugs with Vista and the later versions of Office (like 2007). Try running "setup.exe" from the Office disk and use great caution before installing SP1 for Office 2007 since the SP1 auto-install can cause problems with Vista.
There is a VERY good chance that your USB HSPA Modem is not compatible/complient with Microsoft Vista. There are very few older parts on the market that are compatible.
You can also go to the manufacture web site of the HSPS modem and see if there are any Vista Drivers. If not, then you are out of luck.
I would recommend you to back all your work up, then with the use of the restore cds, re-build your laptop. Then see if you get the same problem. If you do, then you need to send the laptop back
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