Question about Motorola Mobility M25 MP3 Player

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My player is stuck at locked position

I connected my m25 player to the computer and added a few songs. I disconnected the player and the padlock appeared on the player's screen, as if it was locked but it's not! I checked the lock slider and it's not stuck, I didn't even touch it before I connected it to the computer - it's in the unlock position. The player won't turn on since he thinks he's locked. the computer still recognizes it and it works ok but If it's disconnected from the computer I can't turn it on, The lock appears and it won't activate. What to do??... I tried connecting and disconnecting it to the computer several times but nothing helped, it's still locked!!!

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Re: My player is stuck at locked position

Try reformatting the memory while it is connected to the PC.

Posted on Nov 28, 2007

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My 3yr old son was given a Discovery Kids Digital MP3 Boom Box for his birthday, and he loves it. However, it keeps locking itself and we cannot figure out how to unlock 3yr old has got it to play...

There is an "on" positon and an "off" postion, but in between there is a "lock" psition (keeps the same song playing so tiny tots don't change song). Make sure to push "slide" all the way to "on" position.

Dec 12, 2010 | MP3 & Digital Media Players

1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Half of song list not recognized by Sansa e260

i will surely help you. you have mentioned that you can see all the songs when your mp3 player is connected to the computer. so what you can do is, you can very well go ahead & format all the songs in your mp3 player using your computer. then you transfer a few songs to your mp3 player(the songs which were not getting recognized in your mp3 player). this should solve your problem.   

Oct 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Deleted songs from sansa e260 still show up on the menu

Turn the player off.

Push the HOLD button to the locked position.

Press and hold the RECORD button while connecting to PC.

Let go of RECORD button when you see Welcome to Recovery Mode on the player's LCD.

You are now connected in, you guessed it, Recovery Mode. Open My Computer and you will find a new removable flash drive labeled, 16MB-FORMAT.


Open the 16MB-FORMAT volume in My Computer and create a new folder on the drive in its root directory. Name the folder sansa.fmt, use the Safely Remove Hardware icon in the system tray, and disconnect the player from the PC. The player should now format itself. If all goes well the format will be successful. If not, I suspect you might have a defective internal memory module. If it is defective, you can replace it with one from another v1 or Rhapsody model unit. You can often find defective players on eBay for parts. The memory module from the e250, e260, e270, or e280 will work just so long as its from a v1 or R model.

Aug 28, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Wont delete track.

Hello Mr .
You Can Download Free MP3 From Youtube By This Site :
If you didn't found Your Favorite Music In Youtube Try These Sites : or

May 29, 2008 | Motorola Mobility M25 MP3 Player

1 Answer

Removing music files

In order to delete the unwanted songs from your device, you must launch the Motorola Digital Music Center - it should have come with the installation CD, but is also available on Motorola's website at:
under Motorola Music Manager

When the M25 is conected to the computer and the music manager is launched, you can view a list of all songs on the device by clicking on the icon of the M25 in the left-hand side of the window. You can highlight the songs you don't want by left-clicking the song and pressing delete on your keyboard. There will be a prompt warnign you that this will delete the selected songs permanently from the device.

-Tha Mp3 Doctor

Oct 10, 2007 | Motorola Mobility M25 MP3 Player

1 Answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Feb 04, 2007 | SanDisk Sansa e250 MP3 Player

4 Answers

Formatting the player memory

This process worked for my m25:
1. Download v1.11 firmware file from
2. With USB cable disconnected, turn off the m25.
3. Press Power while holding Menu button until UPGRADE is shown.
4. Connect m25 via USB cable.
5. Run the firmware downloaded in step 1.
6. Disconnect the USB cable, and the m25 should start a normal.

Dec 24, 2005 | Motorola Mobility M25 MP3 Player

2 Answers

Power problem

Believe it or not, to reset the unit you need to remove the battery for a couple of hours. I had the same problem and this solution worked for me. Good luck!

Nov 25, 2005 | Motorola Mobility M25 MP3 Player

8 Answers

My player won't turn on!!!

The m25 will not power on if LOCK/UNLOCK is in the locked position. If you press the POWER button, a padlock will appear on the LCD to remind you that the unit is locked. Confirm that the LOCK/UNLOCK switch is not in the locked position and press POWER to turn it on. If nothing happens after pressing the POWER button, the battery is probably discharged.

Nov 24, 2005 | Motorola Mobility M25 MP3 Player

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