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If you are having trouble with your Nilfisk vacuum and you are in teh Melbourne area we can help you directly. If you are somewhere else you can use the contact us form and request a parts diagram which will help you if you want to pull it apart. Please be sure to include the model number.
If you are having problems with a NIlfisk King cord reel it will either be that the cord is simply dislodged or the retract could be faulty. I have made a video showing how to pull it apart which could be used as a reference to diagnose the issue. If you need a new retract we have these available online as well, the part number is 22352606 Nilfisk King Cord Rewind
I would be happy to send you a parts diagram for your machine if you want to request a diagram through he contact us form on our website. I have also made a video pulling one of these machines apart which may be helpful.
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