Fabric softener will not dispense in my Gallery front load washer. I've cleaned everything I can get access to and it still won't dispense the softener

either the auto dispenser is sticking , take out and clean with hot water. Or flow control valve needs replacing.

code f 21 mattag 3000 series f21 when goes from 11mins it comes up every time can you help me out thanks

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

Hello,

The dispenser asm. has a tab in the rear of it,find it and push it and the dispenser tray will pull out to be soaked and cleaned in the kitchen sink. vinegar could soften it up before going at it with a soft scrub brush.


I hope this has helped you,
Gene

Thanks for choosing FixYa and welcome. As you already know, this is a bad idea. Now, there is probably soap in the entire system. After a few runs they should clear up. I would suggest cleaning the tub out with a towel. I would say they are probably in your pump also. You will probably need to clean your pump out also. It is located inside the washer so it involves a little bit of work. Clean out your dispenser as well. Try not to use water. Just use a towel.

Make sure the dispenser is clean and free of debris inside the containers. You may have to take the dispenser apart and clean it out in the sink.

Here's How:

1. Exterior
   Wipe down the exterior of the washing machine with vinegar or your favorite all-purpose cleaner.
   

   
   

2. Tub
   Pour two cups of vinegar or lemon juice into the tub, and run the washing machine through a complete cycle on the hottest setting to remove odors, stains and detergent build up.
   

   
   

3. Lid/Door
   Scrub around the edge of the lid/door with vinegar to remove mildew and detergent build up.
   

   
   

4. Bleach and Fabric Softener Dispensers
   Remove the bleach and fabric softener dispensers, and scrub them in the sink. Then, dry them thoroughly and return them to the machine.
   

   
   

Tips:

1. To prevent mildewing, leave the lid open after you finish a load to allow the washing machine to dry out.
2. Commerical fabric softeners leave build up in the machine. of choice, and the inside of your washing machine won't need to be cleaned as frequently - if at all.

Dispensing issues can usually be sourced to the dispenser valve. Replacement of the valve should solve your issue. ... Hope this helps... Bill

HI. your model has a dispenser solenoid for the fabric softener dispenser on this unit. If the solenoids are out or malfunctioning, it will render the dispenser useless. i recommend checking the solenoids on the fabric softener dispenser for continuity. The resistance should be 1100+- 7%. replacing this blown solenoid will fix this issue. Remember. the dispenser valve will not function without a working solenoid.


please rate and god bless.

My wife reported the same problem and I took the top off the washer (2 screws at rear of washer and top slides forward) . Under the top on the left front side behind is the dispenser. On the top is a click adjuster similar to a clock hand pointer and in the center is a tick mark and off to the left side is (-) marks for reduced dispensing and to the right (+) marks for increasing dispensing. I moved the pointer all the way to the plus side and after a few loads the dispenser works fine. I assume over time the different fluids (fabric softener, detergent, etc) tend to gum up the valve mechanism. If this doesn't work I would try pouring some very hot water in it to try and loosen things up. After you try all the free thing, I guess the last option is a new dispenser.