Generally, whether it's a Vent-free or Vented fireplace, lower than normal flame height is caused by 3 things: Low Gas pressure; The air shutter control valve is clogged or needs adjusting; The burners need cleaning.
I haven't seen a unit in the past 10 years, that has a flame height adjustment, other the flame height control knob, that's part of the control assembly. Have you checked that, to see what height it's turned to low?
Perhaps, if I knew who the manufacturer was and the model number, I could be of more help to you.
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