Planar Popular Questions, Answers, Tips & Manuals

theresa_bugb, If your monitor is not in current production by the manufacturer your chances are slim to none of obtaining a replacement. Have you searched out the manufacturer over the web? Try going to a local electronics retailer and check with their service department and find out if they even service this PLANAR monitor or can even order replacement parts. All I can tell you is good luck, doll. I'm louie12fix on fixya or lmistyrel @ aim.com

I have over 10 years experience in electronic tech support. Currently I work for Viore customer service. Our customer service phone number is 216-454-0868.

I know this isn't what you want to hear, but the problem you've described can't be fixed with troubleshooting. Your TV will have to be repaired. There is a part that has developed a defect and needs to be replaced. The repair will cost a minimum $250 to $300 with parts and labor. If you're interested in going forward with repair, take the TV to a repair shop in your area to have the problem diagnosed. The tech will give you a copy of the work order showing the part(s) needed to complete the repair. Then you'll call the above number and ask to speak with Raphael at ext. 3115. The work order will be forwarded to the corporate office and they will contact you with the price of the replacement parts. You will be charged for the parts directly to avoid any markup by the repair shop. The part will be shipped directly to whatever repair shop you choose.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. I hope I've earned a positive rating from you today.

Please let me know if I can be of further assistance.

Hello,

Planars can be difficult televisions to work on. The company is really only a shadow company that doesn't have any parts or service literature.

That being said, you probably have a shorted bridge rectifier on this TV. That was more than likely the pop you heard. If you have electronics experience, check the secondary on the power supply, specifically the feeds for the X and Y SUS. Also, there are always bad capacitors in these sets, so it might have been an electrolytic capacitor exploding.

If you don't have electronics experience, and have a competent repair shop nearby, they may be able to get you back up and running again for under $200.00. But they may not guarantee it to stay working for any length of time.

Hope this helps you...

This may be related to a power supply problem that these monitor have. I think you need to fix the power supply board inside the display itself. It's giving the logic board and backlights fluctuating power and they have weird / intermittant problems.
There is a supplier of power boards online, you can google them with numbers from the board but I don't suggest using them. Look for information on the company before you buy from them. I've seen a lot of complaints for this "international" company.


First check that you are getting a strong 12V from the external power adapter. If so, the problems may be as simple as changing out a few capacitors. (about $8 in new capacitors, plus shipping)

On the PL2010M monitors you need the following parts. I've added digikey part numbers to make life easier:

P10271-ND 220UF 25V Capacitor (3 or 4 depending on PS)
P10275-ND 470UF 25V Capacitor (1)
P10221-ND 470UF 10V Capacitor (4)

If you're not comfortable with soldering and de-soldering electronics, take it to a local technician for the work and give them the parts list above. That should work to fix your issues. I've fixed several of these monitors so far. All the problems were related to the power supplies having bad capacitors. Same with the Planar PL1700 LCD monitors.
There is also a single capacitor on the display logic board, but I haven't seen this one go bad yet.
Good luck!

-Chip

On the power board, you will see two large electrolytic capacitors at one corner and a transformer directly next to them on the long side of the board. The big blue (usually blue, anyway) box next to those is C97. On the other side of that are three white power resistors standing in a row. The part number label for the board is usually on the edge of the board right close to C97.

Hi...there
Sure, you can fixed by replaced the backlight inverter or repaired it.

First Try hard reset .

Unplug the unit from power chord for 30 minutes and plug back the power chord to the unit .
This will reset your unit .


Yes it can be bad capacitor or bad solder joints on the power board .

have you tried changing the display resolution to lower at first so you can at least get a signal ?

please try this:
To resolve this behavior, either change the refresh rate, or change the video adapter settings.

To change the refresh rate:

1. Restart the computer, and while it is restarting, press F8 until the Startup menu appears. Press 3, and then press ENTER to start the computer in Safe mode.
2. Right-click the desktop, click Properties, and then click Settings.
3. Click Advanced, click Adapter, and then click Adapter Default from the Refresh Rate list.
4. Click OK, click OK again, and then click Yes to restart the computer in Normal mode.

You can set the colors and screen area to your preferences under Display Properties.


To change the video adapter settings:

1. Restart the computer, and while it is restarting, press F8 until the Startup menu appears. Press 3, and then press ENTER to start the computer in Safe mode.
2. Right-click the desktop, click Properties, and then click Settings.
3. Click Advanced, click Adapter, and then click Change.
4. Click Next, and then click Display a list of all the drivers in a specific location, so you can select the driver you want.
5. Click Next, click Show all hardware, and then click Standard display types under Manufacturers.
6. Click Standard Display Adapter (VGA), and then click Next.
7. Click Yes, click Next, click Finish, and then click Yes to restart the computer.
8. After the computer starts, right-click the desktop, click Properties, and then click Settings.
9. Click 256 colors, click Apply, and then restart the computer.
10. After the computer starts, click Start, point to Settings, click Control Panel, and then double-click System.
11. Click Device Manager, click View devices by type, and then click Display adapters.
12. Click Standard Display Adapter (VGA), click Remove, and then click OK.
13. Install all updated monitor drivers.

hope it helps!

bad back light

Hi there
Try to reset the TV back to factory state, this may resolve the issue for you, also leave the TV off and disconnected from the mains for 20 mins or so.
If this does not work you may have to have the IC board repaired again

good luck and kind regards

replace/repair the touchscreen glass / controller

Check the 15v line that runs through all the boards, left, right and top.. If that has no power, then look on the ysus board (left one) there is a flyback reg (5pin) standard to-220 case surrouded by caps, it does dc to ac conversion, if you dont have the 15v output then the chip is bad. I just did 2 of these that had the same problem.

Check to see if the various connectors are mounted on a separate subpanel that is independent of the back cover or if you must perhaps remove some of the protruding connector hardware. The 'F' connectors (the threaded coaxial type for cable or antenna input) for example, may have a fairly large diameter (but thin) nut securing them.  

Hi...there,
It's seems you got a settings problems. Read your manual again and go over step by step...see which settings you are missed. Make sure the cam are turn on...before you can remote view it.

A Chip on the monitor circut board must be reflashed. You need to send back to Planar, do an rma. They were very responive to me, sent me a replacement.

change the c97,c19 and c16 caps below is where I got mines.
Got it from a site called digi-key.com their phone # is 1800-344-4539. The part #s are EF6225-ND you need 1of these, and E6105-ND you need 2 of these, the cost is $16 for all. Let me know how it went.

i have had the same prob with a pl1700 would like an answer also

I have a 42in Flat screen tv with a cracked screen made by Viore

First check the power cord and ensure it is firmly plunged into the set or it could be the fuse on the power board which I am almost certain you will not be able to purchase anywhere. do you have a pic of the board?