My HP Officejet 6500 Wireless printer won't print in black when trying to print from Microsoft Office Word and Microsoft Office Excel or PDF. The ink cartridge is new. I have turned the printer off and tried to reset the printer but it hasn't worked. Please help, I rely on my printer for working from home and currently can't print my important documents.

Hello,

The HP 6500 printer has separate in cart and print heads. The light print you are getting is because the print head in clogged with dry ink. First thing to try is to go into the printer software on your computer and do a print head cleaning procedure, this will take a few minutes to finish. You may have to run this several times to clear out the dry ink. If this does not solve the problem when you will need to get a replacement print head, the part number is CB868-30002

Replace print head assembly.. P/No: CD868-30001

Send the cartridges back! HP cartridges are coded and will only work with HP printers. Hp has had problems with their coded cartridges. Especially if they were manufactured overseas. Their own product won't recognize the cartridges. It is not the printer it is the cartridges.

Unplug the printer for at least overnight. I have 3 of these printers and all 3 have done this. All 3 came back after being unplugged for a long period.
Personally, I think a class action suit might be in order.

Printers don't reject specific file types.
I recommend you uninstall and reinstall Adobe Acrobat Reader.

you can check your excel sheet, you once restart your system & printer, & try it again. there is some cache problem.

not ridiculous as the new printer costs less than replacement cartridges
check for ink in the black cartridge
check that the driver is still connected
check for compatibility with the pc

This video shows how to change ink cartridge on HP 6500 and 6500A

have scanned records into my computer via hp officejet 6500 scanning software. when i come to print i only get the top half of the document printed on the bottom half of the page - help!!!