I have many years repairing Canon scanners so I hope my suggestion helps you out.
In my experience with the problem your having I have found that the bios needs to be flashed on the particular model scanner you have. You will need to contact your local canon dealer to have this done because they have diagnostic software to do this with. Also they can run the diagnostic software to tell if there are any other issues that need to be addressed on your scanner while they are there.
I hope this helps you out if not let me know.
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