Have 2 heaters 1st heater will not light, has gas and spark but will not light 2nd heater only stays lit if you hold down on the igniter button, otherwise works fine.
Sometimes you need to hold down the button for 5 to 10 seconds while the heater heats up,, as soon as it gets to temperature then it should stay on with no problem.
as far as the one that is not lighting -- all I can thing of is that the igniter is not close enough to the fuel exit area ( ? ),, with the power off - ( un-plugged ) look inside as you press the igniter and see if you can see the spark arch. -- also, if this is a new heater there is a chance that there might be something wrong with the regulator and it is either getting to much or not enough gas.
c...
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