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you can fill this form out and they will send you one. I had to get a replacement for the basket on my stroller and they sent me it within 7 days. https://plweb.evenflo.com/replacement_parts.aspx
Turn the booster seat around to the back and locate the metal splitter plate that the harness is attached to. Remove both harness straps from the splitter plate. Locate the TensionRight knob located on each side of the seat in the front by the baby’s foot area. Turn the TensionRight knob to the back as far as it will go to take up the slack on the splitter plate strap. Pull both harness straps through the seat back to the front of the seat. Remove the harness strap from both sides of the chest clip and from the buckle tongues. NOTE: Please leave the buckle tongues locked into the **** strap for storage. Remove the harness strap from the seat. NOTE: Reattach the chest clip to the harness strap so they don’t get lost. Turn the booster seat upside down and locate the metal harness anchor. Turn the metal anchor sideways and push it through the slot to the front of the seat.
Evenflo has a GREAT website section on using and installing their carseats. The manufacturer is the final authority on keeping your child safe in their seat: don't accept advice from anyone else! http://www.evenflo.com/sme_carseats.aspx?id=321
Always make drawing and notes of any componentry no matter hw suimple before you take it apart. Imagine the dimensions of the baby/child in the seat to coordinate the right lengths of buckle hasp sections to required to the buckle tongues [we can term them].
There's no way to fix it and Evenflo will not refund it if you're outside of warranty. We had the same problem. I think they need to be held accountable for a faulty product and stand behind it.
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