Do you have WH40 or T104 water heater timer? http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html
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http://waterheatertimer.org/images/WH-Off-pin-pushes-lever-400.jpg
http://waterheatertimer.org/images/WH40-water-heater-timer-450.jpg
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Is WH40 wired correctly?
http://waterheatertimer.org/images/WH40-water-heater-circuit-5.jpg
Is timer working?
If wheel rotates and keeps good time. Then clock motor is good.
Flip manual override on and off >> if manual override is not loose and falling apart then your timer is probably good
ON-OFF Pins:
There are pins attached to yellow dial. Clock motor rotates dial until pins contact mechanical lever. Pins push the lever on-and-off.
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Two types of pins, ON and OFF:
You need a brass-colored OFF pin to turn off the circuit. You need a silver-colored ON pin to turn on the circuit.
Order more pins:
Your pins may be worn out, or you don't have any OFF pins.
http://www.grainger.com/Grainger/INTERMATIC-Timer-Tripper-2E054?Pid=search
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