Most common problem would be it is frozen. Try turning the freezer down one number and wait 24 hrs.
for now you could try forcing hot water in the tube from either end, but it is a watery mess. ((( Get lots of towls ))) This is the fast method.
of course leaving the freezer door open to defrost, but you of coures will need to move the food.
or you can try a hair dryer but this can be frustrating as you dont know where it if frozen. and you cant leave the hair dryer on any spot too long as it will damage the plastic.
good luck
Mr Fix it
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