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If you have a wireless router and it is connected to the DSLor cable modem then -
To connect to your wireless router, the router needsits wireless settings to be configured with the SSID, encryption key etc., alsothe wireless cards in all the laptops/computers needs to be configured withthese router's wireless settings. Then the laptops/desktop computers cancommunicate with your wireless router and access the Internet via the DSL or cable modem.
Try a new LAN cable. reboot both devices.
The final solution is a factory reset of your router. You can do a factory reset by logging into the router using you browser. Go to the settings and perform a factory reset
If you forgot the router password, you ill have to do a factory reset by locating a small hold on the back of the router and insert the tip of of paper clip for about 10 seconds while the power is on. The router will be reset to out of box status and then you can set-up form scratch.
It's because now you have a new "boss"(the D-link) on your network that wants to hand out IP addresses that are out of range for Internet connectivity.
make sure you have wireless enabled in router config. type in to your web browser 192.168.0.1 login should be admin password leave blank unless you have set one then go to wireless section and check if it's enabled etc.
Did you call Comcast and give them the new MAC address of the Motorola SB5101 SURFboard cable modem? I'm surpised it works at all without doing this first. This is the hardware address of your modem so the world can see you, no one in the world has the same MAC address, they are all different. It's on a sticker on the modem.
Ok, cable (coax) comes in from wall and attaches to modem. Ethernet cable goes from modem to WAN Port of router. You may have to reboot both devices to ensure that your modem (internet service provider) assigns IP address to your router. If PC is close enough, attach new ethernet cable from one of the 4 ports on your router down to your PC's ethernet adapter. (where your modem used to plug into). Router will now assign an IP address to your PC and you should be able to access the www.
Good Luck and let me know if you have any more questions.
before pluggin in the router make sure you turn off your computers and also power down the cable modem.
Then, turn all items with a minute delay from each other, in this order:
Cable Modem --> D-Link --> Computers.
Usually if it's a single port cable modem, it will lock a MAC Address (device master identification) and therefore when you try to connect something else, your Cable Modem is still looking for other device.
I am sorry to learn about the problems you are experiencing with your service.
I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.
Changed to comcast now cannot use xbox live. Do i need a rouer with modem?
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