Hello friend, thank you for your post!
Based off the information you are describing it sounds like your control panel is locked. Can you check to see if the control lock is lit up? If so, please hold down the control lock button for 3 seconds and it should allow you to operate the front panel. If not you could be experiencing a problem within your control panel and may need to have a professional come out to diagnose it. I hope this helps. -Matt
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