Try getting the printer to re-initialize itself, also make sure that the copper contacts on the cartridge and printhead are clean. You may be able to fix this issue by unplugging the unit while it is on
and holding the # and 6 while plugging the unit back in (semi full NVM
reset)
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Try taking out the printhead and let it soak in "window cleaning" solution overnight or for about 8 hours. It should unclog the printhead nozzle. Put it in about half inch of the solution. It always worked for me. Make sure you wipe it dry un the back of the printhead when putting back into the printer.
Hello there: This problem is usually due to a print head that needs to be replaced I have provided the information that you will need ok best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
Low ink levels
Ink cartridge approaching expiration date
CAUTION:
Never remove an ink cartridge and a printhead at the same time.
Use the table below to identify the correct ink cartridge part number:
Ink cartridgePart number
HP 14 black print cartridge
C5011A
HP 14 tri-color print cartridge
C5010A
Use the table below to identify the correct printhead part number:
PrintheadPart number
HP 14 black printhead
C4920A
HP 14 cyan printhead
C4921A
HP 14 magenta printhead
C4922A
HP 14 yellow printhead
C4923A
Replacing the ink cartridges
Follow the instructions below to replace the ink cartridges:
Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place.
Figure 1: Opening the access door
The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot.
Figure 2: Removing the ink cartridge
Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape.
Figure 3: Removing the tape
With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval.
Figure 4: Inserting the new cartridge
Close the print carriage access door.
CAUTION:
If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads
Use the table below to identify the parts:
I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink cartridge? Please consider the following: If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead. If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges Don
turn off the printer.
pull out the black ink cartridge and reseat it. make sure there is no shipping tape attached and it "click" in the carrier.
turn on the printer, close the cover.
Never mix dye and pigment inks/machines
Head could be screwed
Try copying many black text only pages up to 200
but run head clean after 50 or so
Inkypete
I have had the same problem It is the print head not the cartridge If your printer is still under warranty have the printhead(s) replaced if not Open the unit where the print heads are and hold the OK button for 5 seconds. The Print head carriage will move to the left
Carefully remove the KY (Black & Yellow) Print head with a cotton swab and alcohol clean the contacts and replace the printhead. If this does not work remove the printhead and then with a spray bottle spray the nozzle area on the bottom (DO NOT TOUCH THE NOZZLES AS THEY WILL BE DESTROYED) HP techs have told me this will void any warranty so act accordingly I use a printhead cleaning solution available from most any online ink supplier
Replace the printhead after it has dried out (less than a minute). The printer will then go through an alignment cycle and should print I had to do this several times before the print head performed as it should
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.
it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.
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