Company directory No one at my company remembers how to program the main directory of the phones. when an extention is dialed to go into the voicemail the origianl message gives an old name of the extention. another example is that I have my voicemail correct as to be me on it, but when someone calls into the main line and wants to go to my box it has another name. how do we change the original phone name directlry?

1.Press the "Menu/Select" button.
2.Use the up or down arrows to navigate to the "Voicemail Setup" option and press "Menu/Select."
3 .Navigate to the "Access Number" option and press "Menu/Select."
4 .Use the number pad to enter your voice mail access telephone number provided by your telephone company. Use the "Mute/Remove" button to delete any numbers entered by mistake.
5.Press "Menu/Select" to hear the confirmation code.
6 .Program the "Password," "Play," "Erase," and "Skip" options following the above steps, substituting the "Access Number" option in step three with the option you desire to program.
7 .Dial your voice mail by using the "Voicemail" button on the telephone.
8 .Listen and follow the prompts provided by your telephone company to set up your voice mail's greeting.
9 .Use the "Voicemail" button any time you wish to dial into the system to listen to voice mail. Use the programmed "Play," "Skip," and "Erase" options to navigate through your messages.

To re-record the main greeting on most Nortel voicemails, enter Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished.

dial your voicemail, put in your password, after you are in the voicemail, press 8 and listen to the prompts, it will tell you were to record your name for the company directory.

Adding Subscriber Mailboxes:

1 – Feature 983
2 – Log: = 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press MBOX
4 – Press ADD
5 – Mbox: enter mailbox number to be added
6 – Type:subscriber Press OK
7 – Ext: Dial station number (the mailbox and extension do not have to be the same, but for simplicity keep the same)
8 – Service class: Typical class is 1
9 – Name: Enter name (last name, first name) per letters on keypad. Dial as in texting for each letter. Press # to enter a comma between last name and first name.
10 – Directory?: YES or NO (for dial by name for company directory)
11 – Msg waiting: YES or NO (to enable “Message for you” display on phone press Yes)

After this set, you can pass by all the other information, since this is a basic setup for a mailbox.

Now that you created the mailbox, you still have to go into the programming to enable forwarding to voicemail.

in your subscribers mailbox select yes you want to be included in you companies directory .

If this hasn't been solved, I am a certified Vodavi tech. Give me a ring

Your name is in the Company Directory if you chose this option when you first set up your mailbox. To change it AFTER you set up your mailbox, press feature 9 8 1, enter your mailbox password, dial #, press ADMIN ( or 8 ), display should read
Mailbox admin
GREET PSWD QUIT
dial 1, at the tone record your name, press # to end recording, press # to accept, press RLS
It will look like you are re-recording your greeting but you are recording your " voice " name. Good Luck. ...Mike

Can you dial into voicemail and check your messages? Maybe the voicemail is down.

you have to go into the administrators vm box.

press your vm btn or press intercom and dial 777.
at enter mbx prompt.
press 99#
password= 1234
press 9
follow the prompts.
hope this helps..

That needs to be done in the voicemail admin. The dial by name adheres to what label is programmed in the voicemails admin. If you know how to modify mailboxes, you can change the names.