Check whether you are able to boot from Operating System media.
if able to boot from OS cd, Optical drive is able to read media
Run dell 32 bit diagnostics on optical drive - check for Error codes
Install Latest Firmware ( Not Drivers ) for optical drive from support.dell.com
Is it the burner that is not working or it is the software?
Try one of these free burners to test the drive http://tinyurl.com/ledqnu
If it is the burner that is not working you probably need to replace the drive as there are usually no serviceable parts in a DVD drive.
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Usually answered in minutes!
We need more details, does the power light go on? Does it run but not read? Does it read but not write? Is it totally dead? Recommendations: Open up your PC and make sure that the ribbon is firmly attached to the drive. Clean all the dust from the PC. Update/Roll Back the drivers for your DVD burner.
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