Try selecting "CUSTOM PRINT" from the camera menu after connecting to a computer. Then, select your C drive. This usually helps bypass the problem.
You need to install the software of your camera first to computer.And make sure the cables is in good conditions.
This camera does not need software to upload files, it is automatic. From what I have seen online, MANY people are having this same problem, including myself. One person found that if you select "CUSTOM PRINT" on the camera menu when you first connect it to the computer and then select your own drive, that it bypasses this issue. This did not work for me, but it seemed to have worked for many others.
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