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its the problem of lens in your unit that hass to be replaced.to make it proper.many a times cleaning the lens with a dry tissue solves the problem but for that you will have to open the unit.its simple just have to removce all the screws.
jusguessin should call Toshiba quickly. The units have a 1 year
warranty. Do not open the unit or it will void your warranty (I know, I
do Toshiba warranty repairs on their recorders. If anything will make
be void a warranty, it's a consumer who opens the unit and pokes around
inside).
mooch, clean the laser head. I wish I could refer you to a FAQ because this is about the 10th time today I have written this.
Open the unit. Remove the DVD drive. Take the top off of the DVD drive.
Clean the lense with a q-tip with a little windex on it. Work the head
up and down gently. Reassemble and test. If problem presists, go buy a
new one.
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