If there's ice on the freezer floor it's usually caused by a blocked drain,when the fridge goes into defrost a heater comes on and melts the ice off of the evaporator coil,under the coil there's a drain,this can get blocked,the water can't drain into the drain tube and the water leaks onto the freezer floor,next time send the brand name and model number.some machines newer bottom mount freezers you have to change the drain tube,if it's an older fridge this happens,you have to melt out the drain and clear the tube,i use a steamer to do this but you have to shut the fridge down,get at the drain melt it out with hair dryer then you can try a turkey baster to push water through the drain hose and see if it clears,sometimes you might have to remove the back bottom panel,find the drain tube and snake a plastic wire tie up into it to clear the junk in there.hope this helps.
the freezer back inside wall might have to be removed to get at the drain,you can go on utube,put your model number in and find out how to take the freezer apart to get at the drain,it's just a hole under the evap coil with a drain tube so when the ice is defrosted off of coil the water can drain down to drip pan where the water evaporates.
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SOURCE: Ice buildup on the coil and ice buildup on freezer floor
you will have to unclogg it..hot water/hairdryer..flexible tubing to push out the clog. the ice on evap coil bothers me though. do all the coils get frosty white(close the door for 10 minutes then check) I fear they aren't and you have a freon leak.
SOURCE: ge monogram bottom freezer ice maker spills ice
It takes weeks for ice to dissipate in a freezer.
You may can adjust your cut off lights or wire cut off to cut off before it's so full.
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