Solution one: Check the scanner light
Make a color copy of any document by pressing the
Start Copy Color
button on the product control panel. While the product is making the
copy, lift the scanner lid slightly to see if the scanner light is
visible.
-
If the scanner mechanism moves across the scan bed, but the light is not lit, proceed to
Solution six: Service the product
.
-
If the light is lit, proceed to the next solution.
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the
User Guide
provided with the product.
Solution three: Check the power connections
-
Make sure that the part number on the power supply matches the part number listed in the
User Guide
.
-
Disconnect the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
-
Try making a color copy by pressing the
Start Copy Color
button on the product control panel.
-
If the copy job is successful, you do not need to continue troubleshooting.
-
If
the error message displays again, temporarily move the product to a
different room, or plug the power cord into a different wall outlet.
-
Try making a color copy by pressing the
Start Copy Color
button on the product control panel.
-
If the copy job is successful, you do not need to continue troubleshooting.
-
If the error message displays again, proceed to the next solution.
Solution four: Perform a power cycle
-
Turn the product off.
-
Unplug the power cord from the product.
-
Wait 30 seconds, and then connect the power cord to the product.
-
Turn the product on.
-
Make a color copy by pressing the
Start Copy Color
button on the control panel.
-
If the copy job is successful, you do not need to continue troubleshooting.
-
If the error message displays again, proceed to the next solution.
Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset
-
Disconnect the power cord from the product.
-
Press and hold
#
and
3
while reconnecting the power cord to the product, and then release both buttons.
-
Try making a color copy by pressing the
Start Copy Color
button on the product control panel.
-
If the partial reset resolves the issue, you do not need to continue troubleshooting.
-
If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset
-
Disconnect the power cord from the product.
-
Press and hold
#
and
6
while reconnecting the power cord to the product, and then release both buttons.
-
Try making a color copy by pressing the
Start Copy Color
button on the product control panel.
Solution six: Service the product
call in to hp at 1800-474-6836 and since this is a hardware issue directly tell the agent you would like an upgrade if you decide to get it.
It will have a 50% discount on the upgrade printer for you with hardware and software covered by a one year warranty which you can extend upto 3 years on the spot
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